Hotel Napoleon An Ascend Hotel Collection Member Guest Reviews
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|0.5 miles from Memphis centre|
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John Sun, 17 March 2019
comfortable clean away from crowd
Liked: friendly staff
Disliked: walls in room thin could hear next room at times
Victoria Sat, 16 March 2019
Kathy Sun, 3 March 2019
Liked: The staff was extremely friendly. The complimentary fresh fruited water and coffee in the lobby was nice to have.
Disliked: The bar/restaurant was lacking experience and ambiance.
Drb2345 Mon, 25 February 2019
Liked: The staff was always helpful and polite. We were able to get a handicap room which was appreciated by my wife.
Disliked: The TV and phone did not work when we got there. The TV was working within 30 minutes; the phone never worked. The Luna Restaurant is closed on Sundays - an inconvenience.
Aplenty Sun, 24 February 2019
It was a good stay...
Liked: The location was great for walking to Beale Street. I was concerned about valet parking but once arriving was pleasantly surprised and we had no problems. Great for one night stay.
Disliked: Overall the room was not what I expected, perhaps I expected too much. Windows are not good for light sleepers. Room was very cramped for three adults.
Jack Sun, 24 February 2019
Always enjoy boutique hotels that...
Liked: The staff was excellent as was the bed . Loved the room layout. Did NOT like that the barn door to the toilet area had a huge gap! Poor execution and follow up inspection upon completion of construction. Basic privacy issue. The check in and valet staff couldn't have been friendlier or more helpful! Went into bar and were not acknowledged and after sitting for a 5 to 10 minutes we left. Only twoother customers in the bar.
Disliked: Bathroom door closure issues and soap holder in shower not user friendly, everything fell through.
Kendreka Thu, 21 February 2019
Lovely Hotel, but Staff Could...
Liked: The room was lovely. I love modern hotels with sleek style. I also enjoyed the fruit infused water in the lobby. The bed was extremely comfortable as well. Perfect height in reference to the television.
Disliked: I had a discrepancy with payment, and the staff were not very helpful. They kept talking over me and barely let me get a word in. I felt rushed and talked down too.
Kaleb Thu, 21 February 2019
The hotel was great, the...
Liked: The staff was amazing! Once we arrived they had goody bags ready for our children. The host at the front desk called and got us into the restaurant we were wanting to go to that we thought was all booked up. We also had a bag of sweet treats ready for us in our room. Everything about our stay surpassed my expectations. It was wonderful and the hotel is just beautiful and outstanding. So close to everything downtown! This will be our #1 choice when visiting Memphis.
Susan Thu, 21 February 2019
Jonathan Wed, 20 February 2019
Had a great time. Convenient...