Hotel Napoleon An Ascend Hotel Collection Member Guest Reviews
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|0.5 miles from Memphis centre|
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Karen Sun, 16 June 2019
Will not return.
Liked: While the property is in a desirable downtown location the exact location on a busy corner is super noisy.
Disliked: The rooms are terribly small. We moved from 1st room when I expressed displeasure with noise and size of room as well as stained and worn linens. The second room was even smaller and noisier. Linens were not soiled. The valet is easily overwhelmed when there is a baseball game due to the hotel using a public lot.
Julie Sat, 15 June 2019
Great location, lovely modern hotel...
Liked: Location was great, easy access to most things. Rooms were very modern. Rocky the concierge was fab, full of knowledge hints and tips and all with a smile on his face.
Disliked: A lot of the staff were miserable and couldn?t be bothered to look up when we entered the hotel. Disappointed the room was not set up for three guests as booked and that we had to ask for towels. There was a strong smell of food in the room most days and on the day we were leaving we could smell drugs. It?s probably something to do with the position of the air con unit but it was very unpleasant.
Susan Sat, 15 June 2019
A mostly comfortable place and...
Liked: The staff were friendly and extremely helpful. They recommended great things to do and restaurants too! Valet service was excellent and the manager was very professional and hospitable.
Disliked: Sheets were a bit scratchy and towels were not very soft.
Anonymous Sat, 15 June 2019
Liked: Good location, 5 minute walk to Beale St. Rooms were clean, decent sized and bathrooms clean. Nice, friendly staff
Ambre Thu, 13 June 2019
Liked: Great hotel. Much more relaxed than Peabody.
Disliked: There is not 24/7 valet. We had an early flight and the valet had to leave our car on the street overnight.
Lynn Thu, 13 June 2019
Helga Tue, 11 June 2019
Sarah Mon, 10 June 2019
Clint Sun, 9 June 2019
Really enjoyed our stay!
Liked: Good location, stylish furniture and decor, unique building with a neat history. Super awesome staff. They were friendly and helpful! I love the big open windows in the room.
Disliked: The room was not the cleanest when we got there. There were smudges on the light switches, the mirror had spots and the counters looked like the hadn't been cleaned. The towels were also ragged. The bed linens were clean.
Anonymous Sun, 9 June 2019
Would not stay more than...
Liked: Beds are comfortable. Staff working (Sam, the Valet and Genesis, the gal at the front desk) was super nice and made sure we had everything we needed. Good part of Downtown.
Disliked: Parking was a nightmare, but being downtown, it?s to be expected, I guess (we had to valet park at hotel for $28, or walk blocks with luggage), but Sam, the Valet, was very helpful in giving us suggestions of places to eat and things to do for the one night we were there.