Name: Hotel Murano
Address: 1320 Broadway Plaza, Tacoma, WA
Telephone: (888) 420-1644

Long lines at check-in - only two people checking in a line back to the front door. You would think that a hotel by a convention center would be used to large numbers of people checking in at one time! We went to the bar/restaurant. Actually sat at the bar. It took the bartender at least 10 minutes to wait on us. Would not change the channel on the TV to show an Elite Eight basketball game. Then, when we finally got to our room, we were given double beds, although I requested a king when I reserved the room (back in November)! When I called the front desk, the gentlemen told me that I had requested two double beds when I reserved the room. I told him I had requested a king bed and he argued with me. I told him I had a copy of my confirmation email that indicated a king bed and that I would bring it to him and show him. Then he finally backed down and gave us a king bed room. Service was poor; definitely overpriced for the service they provide! Probably won't go back.

Liked: Convenient for a concert.
Disliked: Not worth the price!

The overall experience and appearance of Hotel Murano was one of the best I have ever experienced. Having been born and raised in Tacoma and coming back to enjoy a concert at this location was very much a vacation. I will NEVER stay anywhere else for a concert at the Tacoma Dome.

Liked: Beautifully remodeled hotel with tastefully appointed guest rooms.

Very good

Passable

A great stay

Liked: Bed was comfy, the hotel looked great, and staff was very friendly.
Disliked: Air vents had collected dust which was visible, elevator wasn't completely clean

Pleasant

Liked: The cost, the Lobby and the rest of the outside the room stuff is high and fancy.
Disliked: Once you get in the room however it looks like they through it together and did the minimal level of effort for the price you are paying. It looks like the cheapest flip and turn.

Exceptional

Very good

Nice.

Liked: Comfortable bed.
Disliked: Longer stay..

Not good value. Wouldn’t recommend.

Disliked: Lobby is nice, but the room was disappointing. Very run down and old, especially for the price. Definitely not a 5 star hotel.

Exceptional

Just okay

Liked: The individual art on the floors and the plants which appear to be well taken care of in the lobby.Easy access to and from the interstate.Felt like a safe enough area as a solo traveler.The view of Mt Rainier was enjoyable.
Disliked: Booking online then paying at the front desk felt like a bait and switch with payment. I thought I was paying $366 for my stay when reserved on booking.com but at the hotel, my charge was almost $600. Using a debit card results in a $75/night holding charge. When discussing this difficulty in a price swap for a solo traveler that was >2,000 miles from home, the employee at the front desk refused to make eye contact and simply stated, "My hands are tied."Expensive overnight parking ($35.88) which I only found out that I would be charged for the next day when the charges were on my mobile banking app; written that it is monitored, however, I was charged for a night of parking that was not utilized and had to call for a refund 4 days later.