Hotel Murano

Long lines at check-in - only two people checking in a line back to the front door. You would think that a hotel by a convention center would be used to large numbers of people checking in at one time! We went to the bar/restaurant. Actually sat at the bar. It took the bartender at least 10 minutes to wait on us. Would not change the channel on the TV to show an Elite Eight basketball game. Then, when we finally got to our room, we were given double beds, although I requested a king when I reserved the room (back in November)! When I called the front desk, the gentlemen told me that I had requested two double beds when I reserved the room. I told him I had requested a king bed and he argued with me. I told him I had a copy of my confirmation email that indicated a king bed and that I would bring it to him and show him. Then he finally backed down and gave us a king bed room. Service was poor; definitely overpriced for the service they provide! Probably won't go back.

Liked: Convenient for a concert.
Disliked: Not worth the price!

The overall experience and appearance of Hotel Murano was one of the best I have ever experienced. Having been born and raised in Tacoma and coming back to enjoy a concert at this location was very much a vacation. I will NEVER stay anywhere else for a concert at the Tacoma Dome.

Liked: Beautifully remodeled hotel with tastefully appointed guest rooms.

Very good

Good

Liked: The furniture was old
Disliked: Parking

Disappointing for the price

Liked: I guess it was close to i5
Disliked: The parking apparently cost you 30 a night per car and they don’t tell you this till you’ve already checked out, one of the elevators was broken and seemed run down

Exceptional

Disappointing

Liked: Location
Disliked: Room Needs updated. Bathroom sink clogged. No place to put clothes or cosmetics in bathroom Looked like clear duct tape on ceiling covering some kind of spot

Exceptional

Exceptional

Very good

It was a nice place...

Liked: The room was great
Disliked: Lack of amenities, no room service, restaurant and bar was closed. No pool or spa.