Hotel Murano

Long lines at check-in - only two people checking in a line back to the front door. You would think that a hotel by a convention center would be used to large numbers of people checking in at one time! We went to the bar/restaurant. Actually sat at the bar. It took the bartender at least 10 minutes to wait on us. Would not change the channel on the TV to show an Elite Eight basketball game. Then, when we finally got to our room, we were given double beds, although I requested a king when I reserved the room (back in November)! When I called the front desk, the gentlemen told me that I had requested two double beds when I reserved the room. I told him I had requested a king bed and he argued with me. I told him I had a copy of my confirmation email that indicated a king bed and that I would bring it to him and show him. Then he finally backed down and gave us a king bed room. Service was poor; definitely overpriced for the service they provide! Probably won't go back.

Liked: Convenient for a concert.
Disliked: Not worth the price!

The overall experience and appearance of Hotel Murano was one of the best I have ever experienced. Having been born and raised in Tacoma and coming back to enjoy a concert at this location was very much a vacation. I will NEVER stay anywhere else for a concert at the Tacoma Dome.

Liked: Beautifully remodeled hotel with tastefully appointed guest rooms.

Hotel Murano return to Glory???

Liked: Murano is a beautiful hotel & good location ! Unfortunately it is way over due for renovation! Who ever owns it is milking it without reinvesting to restore it to a neat hotel! We had a drink in the lobby bar last week Friday. The bar tender was by himself without a server trying to make drinks for over 30 people !!! You had to stand in line to get a drink, then when I wanted to pay , there we're 15 people standing in line ! I called from my room to pay !!!The furniture in our room was soooo outdated & worn! The breakfast restaurant is a good place & good service !If you want to parkbyour car, you will be charged $28./ night to self park! I would not stay here again unless I was assured it has been completely remodeled !!!
Disliked: Read above !

Over priced

Liked: Bed was confortable
Disliked: Old, out of date, furniture Old, phone receiver brokenWorn out appliances or broken wall mounts

Good

Exceptional

Very good

View of Mt. Rainer +...

Liked: View of Mt. Rainer and city nightlight was awesome.Bed comfort is good.Each floor dedicated to a certain art.
Disliked: Went out late and hot water seems to run out by 11pm

Superb

Superb

Liked: We enjoyed the artwork, restaurant, and the view from the 22'd floor.
Disliked: No coffee in the lobby area. Parking a little expensive.

Superb

Liked: Great location, clean hotel and rooms, friendly staff
Disliked: The temperature was too cold in the hotel