Long lines at check-in - only two people checking in a line back to the front door. You would think that a hotel by a convention center would be used to large numbers of people checking in at one time! We went to the bar/restaurant. Actually sat at the bar. It took the bartender at least 10 minutes to wait on us. Would not change the channel on the TV to show an Elite Eight basketball game. Then, when we finally got to our room, we were given double beds, although I requested a king when I reserved the room (back in November)! When I called the front desk, the gentlemen told me that I had requested two double beds when I reserved the room. I told him I had requested a king bed and he argued with me. I told him I had a copy of my confirmation email that indicated a king bed and that I would bring it to him and show him. Then he finally backed down and gave us a king bed room. Service was poor; definitely overpriced for the service they provide! Probably won't go back.

Liked: Convenient for a concert.
Disliked: Not worth the price!

The overall experience and appearance of Hotel Murano was one of the best I have ever experienced. Having been born and raised in Tacoma and coming back to enjoy a concert at this location was very much a vacation. I will NEVER stay anywhere else for a concert at the Tacoma Dome.

Liked: Beautifully remodeled hotel with tastefully appointed guest rooms.

Good

Liked: Nice bed.
Disliked: Offer some complementary water. Tap water isn?t that nice here in US.

Great place to stay while...

Liked: Dog friendly room. Easy to get to the outdoor facilities. Restaurant staff friendly and kind. Staff was welcoming.

Exceptional

Liked: Atmosphere is excellent

Liked: Nothing
Disliked: This hotel falsified room description online, by stating there would be a sofa in the room. When I arrived there was a foot stool in the room instead of the described sofa. The staff advised me there was no management on duty. I ended up leaving the hotel

Exceptional

Very good

Booked for necessity but overpriced

Liked: Location is right downtown
Disliked: Its super expensive for a basic room. Plus we had our 3 year old son with us and all of the snacks that you can buy are displayed at child height. I'm not just talking about the stuff in the fridge -- there is a tray of snacks by the bed, candy, soda, waters, alcohol -- you name it. It all had to be immediately hidden. Plus parking was full so we had to do valet.

A wonderful experience

Liked: A wonderful hotel. The staff is very friendly. Good food at BITE. Gorgeous hotel, lots of artwork to look at!
Disliked: They forgot to give us out parking pass and we got a ticket, even though we paid for parking.

Very good