Long lines at check-in - only two people checking in a line back to the front door. You would think that a hotel by a convention center would be used to large numbers of people checking in at one time! We went to the bar/restaurant. Actually sat at the bar. It took the bartender at least 10 minutes to wait on us. Would not change the channel on the TV to show an Elite Eight basketball game. Then, when we finally got to our room, we were given double beds, although I requested a king when I reserved the room (back in November)! When I called the front desk, the gentlemen told me that I had requested two double beds when I reserved the room. I told him I had requested a king bed and he argued with me. I told him I had a copy of my confirmation email that indicated a king bed and that I would bring it to him and show him. Then he finally backed down and gave us a king bed room. Service was poor; definitely overpriced for the service they provide! Probably won't go back.

Liked: Convenient for a concert.
Disliked: Not worth the price!

The overall experience and appearance of Hotel Murano was one of the best I have ever experienced. Having been born and raised in Tacoma and coming back to enjoy a concert at this location was very much a vacation. I will NEVER stay anywhere else for a concert at the Tacoma Dome.

Liked: Beautifully remodeled hotel with tastefully appointed guest rooms.

Enjoyed our stay, if the...

Liked: The glass art was spectacular, loved the featured artist on each floor. Personable front desk personnel.
Disliked: No grab bar in bath tub. There was no pen and paper in the room (we wanted to make notes on places to go) The chair provided for the desk was not a desk chair, a typical dinning room chair.

Exceptional

Superb

Disliked: I payed almost double compared to what I was looking at booking it again ! I understand there are rate increases but double is a little much .

Good

Would stay again

Liked: Walkable to theater and restaurants, restaurant on site was very good.

Exceptional

Liked: Beautiful hotel, clean, upscale, great environment
Disliked: Nothing

Good

Liked: The room was very clean and comfortable.
Disliked: I did not have any toiletries in the bathroom and needed body wash, shampoo and conditioner.

Exceptional

Exceptional