Long lines at check-in - only two people checking in a line back to the front door. You would think that a hotel by a convention center would be used to large numbers of people checking in at one time! We went to the bar/restaurant. Actually sat at the bar. It took the bartender at least 10 minutes to wait on us. Would not change the channel on the TV to show an Elite Eight basketball game. Then, when we finally got to our room, we were given double beds, although I requested a king when I reserved the room (back in November)! When I called the front desk, the gentlemen told me that I had requested two double beds when I reserved the room. I told him I had requested a king bed and he argued with me. I told him I had a copy of my confirmation email that indicated a king bed and that I would bring it to him and show him. Then he finally backed down and gave us a king bed room. Service was poor; definitely overpriced for the service they provide! Probably won't go back.

Liked: Convenient for a concert.
Disliked: Not worth the price!

The overall experience and appearance of Hotel Murano was one of the best I have ever experienced. Having been born and raised in Tacoma and coming back to enjoy a concert at this location was very much a vacation. I will NEVER stay anywhere else for a concert at the Tacoma Dome.

Liked: Beautifully remodeled hotel with tastefully appointed guest rooms.

Superb

Superb staff.

Liked: Valet gentlemen were top notch especially Bradley.Housekeeping, as it was immaculate.
Disliked: N/A

Liked: The room was clean. The bed very comfortable.
Disliked: That I couldn't stay another night.

Liked: Nice decor.
Disliked: The staff is not helpful in accommodations. Not recommended for a family.

Liked: Modern decor, convenient location to downtown Tacoma (which is surprisingly nice except for a few homeless people around).

Liked: Beautiful artwork, design. Great location for downtown Tacoma. Excellent front desk service.
Disliked: Parking fee.

Liked: Appearance

Liked: I loved that when you walked in it smelled wonderful! My daughter and I agreed that it smelled like Hollister and it was an amazing scent. The entire hotel is beautiful, the decorations and art that is in the hallways is an amazing touch. I loved it!
Disliked: I stayed there three times in one month, the last time we were in a room and for some reason the temperature would not stabilize and caused the forced air to remain on all night. I had to turn it off. Luckily, there are thick comfy blankets to use.

Liked: The location and hotel decor.
Disliked: I did not like paying for parking as a registered guest.