Long lines at check-in - only two people checking in a line back to the front door. You would think that a hotel by a convention center would be used to large numbers of people checking in at one time! We went to the bar/restaurant. Actually sat at the bar. It took the bartender at least 10 minutes to wait on us. Would not change the channel on the TV to show an Elite Eight basketball game. Then, when we finally got to our room, we were given double beds, although I requested a king when I reserved the room (back in November)! When I called the front desk, the gentlemen told me that I had requested two double beds when I reserved the room. I told him I had requested a king bed and he argued with me. I told him I had a copy of my confirmation email that indicated a king bed and that I would bring it to him and show him. Then he finally backed down and gave us a king bed room. Service was poor; definitely overpriced for the service they provide! Probably won't go back.

Liked: Convenient for a concert.
Disliked: Not worth the price!

The overall experience and appearance of Hotel Murano was one of the best I have ever experienced. Having been born and raised in Tacoma and coming back to enjoy a concert at this location was very much a vacation. I will NEVER stay anywhere else for a concert at the Tacoma Dome.

Liked: Beautifully remodeled hotel with tastefully appointed guest rooms.

Liked: It was beautiful, the art was amazing, our room was lovely with a view of Tacoma and our bed was the most comfortable I have ever slept in.

Liked: The hotel and rooms are pretty nice. There were 4 of us in 2 rooms. One room was nicer than the other.
Disliked: They overcharged us for parking. We were fine with paying $16 per day for each car--but were charged double by mistake. When I called to explain the error, the hotel rep insisted that I simply didn't understand my bill. Customer service needs improvement!

Liked: The hotel is beautiful of course, but I'll go back because of the warm customer service.

Liked: THE INDIVIDUAL TOUCH AND THE ART EXHIBITED

Liked: Hotel Murano has beautiful common spaces as well as rooms. The staff is very personable and was happy to help us switch the bedding in our room to a non-down alternative due to allergies. Parking was very easy to access.
Disliked: No.

Liked: different and modern. Free wi-fi.
Disliked: one of light bulbs was burned out in lamp. Loud pipes? in shower. Not sure what the loud noise was. Chair at desk needs rollers.

Liked: I liked the modern/artistic feel to the Hotel. The staff was very helpful and courteous and rooms were clean and comfortable. The view from our room was excellent (on the 22nd floor).
Disliked: I didn't like the fact that we had to pay extra for parking at the hotel. Parking should be included. Tacoma felt like a ghost town and there are a lot of homeless/drugged out people in the area.

Liked: The Hotel Murano is a beautiful hotel and with the glass exhibits on each floor, it felt like living in a museum. The staff were all very friendly and helpful but best of all was the very good good in The Bite, the onsite restaurant. Great find!
Disliked: We were unable to find much information about tourism in the area anywhere in the hotel and that would have been helpful.

Liked: Friendly staff, clean room, and welcoming entrance. Great walking location for food, bar, and museums.