Location was tops!!

Liked: Location!
Disliked: Our group booked multiple rooms and I got the smallest and worst room even if we booked Al the same standard room

Exceptional

Passable

Good

A comfortable hotel in a...

Liked: We arrived in Luzern by train (and sadly in the rain) but the Hotel Monopol is literally across the road from the station and so reached in a couple of minutes. It is also very close to the bus station and the ferry departure point and so the location is absolutely excellent for getting around. There are lots of restaurants within very easy walking distance. The room was a good size with a very comfortable bed, reasonable pillows (Swiss pillows in our experience tend to look good but collapse as soon as you put your head on them), sockets beside the bed, including USB and a very nice bathroom with a really good sized bath and a separate shower. There was a sofa and two chairs in the sitting area. The hotel was very clean and the breakfast buffet was good.
Disliked: We were initially given the wrong room. We had paid for a suite but were allocated a double room and, when we queried this, the staff did not appear to know what type of room it was. (This may have been because the room is wrongly attributed on their computer.) However, when one of them accompanied us to the room, they very quickly realised the problem and we were immediately given the correct room type. Although the room was very nice, we did not feel that it was as large as we were expecting and felt that it was very expensive for what we got (although to be fair, Switzerland IS very expensive and Luzern is an incredibly popular place for people to visit.)

Pleasant

Fantastic hotel at a phenomenal...

Liked: The reception staff, each and everyone of them was absolutely brilliant. They are the ones that make the hotel what it is. It's a big hotel, yet has a boutique hotel warmth to it. The room was lovely and the housekeeping staff did a fantastic job on a daily basis. The bathrooms has two sinks (his and her), which was absolutely great. Plus the bathroom generally was an above average size. Also, we really appreciated that they have a microwave in the common area for guests to use. Breakfast was pretty good. Not very elaborate, but well worth it. Pancakes, scrambled eggs, fresh tea and coffee counter, sausages, fruits and cheese along with great croissants/breads on a daily basis. Oh , back to the rooms, the beds were fantastic and very comfortable. The staff was also courteous enough to lend an umbrella to my brother when he was stepping out at night to go to a nearby bar. Also, location. You can't can for a better location in Lucerne than Monopol. Train station/ bus stand/ the lake.. everything is right outside the hotel.
Disliked: The only thing I'd change about the room is I'd put the laptop safety locker on a higher level in the cupboard. It's currently placed at the bottom of the cupboard and was a bit difficult for my parents to bend down to access it. Other than that, the elevator is a small one, but really fast, so one never really has to wait for more than a couple of minutes.

Good

Superb