Hotel Miau

Exceptional

Liked: Clean and spacious room, good water pressure. The staff at reception was super helpful and nice.

Short city break stay with...

Liked: Location - close and easy to get to the major attractions in Madrid
Disliked: Location - very noisy, a bit dangerous The room was renovated at the time of our stayThis way my 11 years old son and I were exposed to chemistry and toxic substances used in renovationI have been offered with another room, but next following day. So, we had to stay full day and night with toxics. The person at the reception was not customer oriented at all and instead of solving the problem she was arguing with CUSTOMER - this is not acceptable! She only talked and excused herself and the hotel, she did not listen to CUSTOMER, she interrupted every single sentence CUSTOMER tried to express himself. Additionally, the next room offered was at low quality level. Last night it was very loud and noisy in the hotel, even after midnight, we could not sleep because of noises. How can it be to arrange the party in the hotel and expose the other customers to the noise and inconveniences. I can’t understand that approach. Madrid is a fantastic city, people are very nice. But this hotel is very bad one. The personel should habe been trained and become more customer oriented. CUSTOMER pays their salaries at the end, so they have to understand they need to satisfy the CUSTOMER instead of attacking him. There’s no business with unsatisfied CUSTOMER. Period.

Superb

Convenient place to stay with...

Liked: Great location. Helpful staff. Clean.
Disliked: The rooms are a little small. And antiseptic in a good and bad way.

Nice hotel in Madrid

Liked: Friendly staff, clean spaces and central location. Very good for families.
Disliked: The rooms are not well insulated so noises can be heard.

Great location, friendly service

Liked: Great location at Plaza Santa Ana. Easy to walk around the city. Very friendly service. Basic breakfast with scrumbled eggs, bacon, fruit, pastries and yoghurt. The juice was not freshly sqeezed, so a small minus there. Last day I had an early flight and they made me a take-away breakfast which was just what I needed!
Disliked: Pretty hard beds which is quite common in Spain. The showers should be updated.

Good

Superb

Very good