Hotel Metro

Tolerable

Liked: Bed was comfortable
Disliked: It was a very awkward experience. They start bombarding you with emails right after you can no longer cancel your room, ask you to check in electronically, but when you try to do it won't work as you haven't paid. And then they don't take payment until morning of arrival.... then stop asking me to check in. After payment is made again another email/text. But again you still can't check in as your room isn't clean yet. Ok, then send me the link to check in once my room is clean. If you want to be Digital, use is right and get the usability right so as not to be annoying. Rooms are not sound proof at all. We could hear people yelling, sounded like they were in the hall and they were actually in another room. There are no staff on site after 11pm. They should at least have Security for those people that knock on the front door begging to get let in as they forgot their key...but did they??? It should not be the guests responsibility to let them in. There is also no privacy in the rooms between bedroom and bathroom. If you want to take a bath or shower... well everyone can see you. If you were there with a Spouse... ok, but what if you went with a friend. You better be 'good' friends.