Hotel Mercure Nantes Centre Grand

It was a bitter sweet...

Liked: Comfortable mattress; hotel is located at the heart of the city. It was quiet overall (room and location).
Disliked: Receptionist - I went for an early check in before my last night and I was told I didn’t pay my stay, although upon my arrival I have introduced my card into the machine and inserted PIN. Eventually, it wasn’t about the fact that I didn’t pay, it was about internal procedures: first, upon arrival, the card goes through a pre-authorisation step and at check out that is cancelled and bank transfer to hotel will follow through; I’d recommend some trainings for receptions, it will save customers from heart attack.Toilet - hasn’t been cleaned for long time. It looked cleaner when I left the hotel, due to the flushes during my stay. Also, the smell in the toilet was terrible and lady disposable bags completely missing.Dirt spots all over on the rug, especially in the room hallway, but also outside the room, in the main hallway.Dirt spots on the ceiling and bathroom door.Painting is cracked on the toilet door, doesn’t look good at all, it feels like nobody looked after that entire room in a long period.No option to use a simple sheet to cover during the night. The only option is the big duvet and AC - but maybe there are people who don’t want to use AC, unless it’s terribly hot, which wasn’t the case.No way to see in the room what are breakfast hours. I asked reception, but would have helped if something was available in the room. I haven’t open TV, in case it was there.No way to know if products in the fridge were offered by the hotel for free, or needed a charge. I’ve used one bottle of water, I’m waiting to see if there’s a fee charged - since receptionist told me my card number will remain in the system for a month, they can do what they want. I’m ok to pay for it, would have been nice to know in advance.Not clear if the slippers in the room could have been taken home after being used - other hotels are inviting customers to do so, because otherwise will be thrown away. Left them there.Didn’t feel safe on the streets around hotel, especially when it’s dark.

Great Hotel

Liked: Confortable, Clean, great staff central location and super breakfast
Disliked: N/A

Superb

Liked: Location
Disliked: Pillows too bad

Excellent Hotel in Nantes

Liked: Absolutely lovely hotel, lovely room, friendly staff and excellent location in the town and just a 2 minute walk to the tram stop which takes you to the station, close to the animal des machine and the chateau. The area was clean and felt safe, wish we could have stayed longer. This was also the only hotel in France we stayed where we could stream Netflix/Disney from our phone to watch anything English!
Disliked: Everything was superb, no complaints.

Very good

Liked: Excellent location and a very good parking. Room was good as well.

Exceptional

Very good

Handy location .

Liked: The location was excellent , once you navigated the directions to the at parking .
Disliked: It was what you’d expect from a Mecure hotel, it would have been nice to have a coffee machine in the room .

Exceptional