Hotel Mercure Milano Solari

Ok for a short stay

Liked: Location was awesome, 5 minutes from the Duomo by tram. Front desk staff were excellent and very accommodating
Disliked: Room was small, to be expected, a lot of wear and tear with a lack of maintenance.

Bad

Liked: nothing
Disliked: my wife is in a wheelchair and we needed to be close to our activity. These people gave our room away and booked us into a hotel 25 minutes from our programed activity. we arrived early afternoon for our stay so late arrival was not the issue. there was a furniture convention in the area and room rates had gone up by $100 to $150 per nite. caused us much distress. Not much good to say about Mercure as a hotel or as a company. Avoid at all cost.

Very good

Bad

Liked: Absolutely Horrible Stay – Not Worth 4 Stars!I don’t even know where to begin. This was by far one of the worst hotel stays I’ve ever experienced. First of all, the bed sheets were clearly not clean, and the furniture and curtains were extremely old and worn out – nothing like the pictures online. To make it worse, they don’t even offer complimentary water, which is shocking for a so-called 4-star hotel.When I first entered the room, I found leftovers in the fridge – clearly showing the room hadn’t been cleaned properly. The AC was not working during a heatwave, and despite reporting it every single day, no one did anything about it. The level of neglect is unbelievable.This hotel is a complete disappointment. Do yourself a favor and stay somewhere else. They seriously need to reconsider their star rating – this place barely qualifies for 2 stars.

Exceptional

Very good

Good

Pleasant

Disliked: definitely not worth the price, old rooms / needs renovation

Exceptional