Hotel Mercure Metz Centre

Very good

Perfect stay if you are...

Liked: The room had everything for the short stay. The locations was good, and the hotel looked renovated. It was a quiet room. The airconditioning worked perfect. There was a bath in the bathroom, toilet and shower. Parking instructions were good, since the road in front of the hotel had maintenance. The parkinglot is "hidden" behind the hotel. Hotel entry was easy from the parking lot. You can make your own eggs at the breakfast in small little pans. Bed was good. Bathroom very neat and clean.
Disliked: The breakfast was good, but could have had a bit more bread options. It seemed to lack something. Parking is in the open air. The window in the room only opens horizontal.

Very good

Superb

DISASTER

Liked: NOTHING
Disliked: The check in process totally not following the rules, room was even worse. The bed was horrible, synthetic bedsheets & sofa bed can't even describe it. Sofa bed in this hotel is worse than anything you can imagine. NEVER BOOK Restaurant , totally a disaster. Took us 15 min to be acknowledged by a member of F&B team, when the restaurant occupancy was 20%. All in one DON'T BOOK , RATHER SLEEP IN THE CAR. Been awake the whole night and kids couldn't use the sofa bed. The management team - don't come back to me with a generic message like we are so sorry we didn't meet you expectation.....DO DOMETHING TO IMPROVE . Can't use rooms with sofa bed for someone to sleep on. Try it yourself and hear your feedback after

Superb

Substandard

Liked: The location of the hotel is close to the city center.
Disliked: The room didn’t look anything like the photos.Also, it wasn’t cleaned, especially the bathroom and the towels.We didn’t stay the night because of this.Considering the considerable price per night, the quality and hygiene should be much higher

Good

Very good

Liked: It’s good location and the staffs are very nice