Hotel Mercure Lyon Centre Saxe Lafayette

Superb

Liked: The room is spacious and quiet. Everything is super clean and well maintained. The location is very nice with a supermarket nearby and walking distance to all attractions.
Disliked: The deposit. I have to pay 160 euro as deposit. I have not got the refund now which is already 4 days after checking out.

Superb

Exceptional

Recommended for short stay

Liked: Good value for money
Disliked: It was clean and the room was spacious

Bad

Disliked: I do NOT recommend this hotel.I booked my stay through Booking.com and paid 100% in advance. However, when I checked in, the hotel charged an extra €660 to my card — without explanation or authorization.I only found out the next day, when I tried to pay at a restaurant and my card was declined. I went to the reception to understand what happened, and they simply said: “Oops, sorry, that was a mistake.”No compensation, no follow-up — just “sorry.”Even worse:They didn’t cancel the charge until the day I checked out. So they held my money for the entire stay.And to this day, I still haven’t received the money back.They told me: “It might take two weeks, depending on your bank.”But that delay is now my problem, caused entirely by their unauthorized and illegal action.No written confirmation of the cancellation was provided. No help. No accountability.If you’re considering this hotel, be very careful — your card may be charged without reason, your funds blocked for weeks, and the hotel will take no real responsibility.The best you’ll get is a casual “sorry”.Extremely unprofessional. Completely unacceptable. Avoid this place.

Fantastic experience , would definitely...

Liked: Hotel is very nice Small but clean swimming pool which has jets and was great to spend time with family in it The breakfast was absolutely fantastic 10/10 for it alone.. the staff is very friendly

Very good

Disliked: The Gym needs an update!

Superb

Superb