Hotel Mercure Biarritz Centre Plaza

We very much enjoyed our...

Liked: Beautiful hotel and very comfortable
Disliked: We paid for a deluxe room, the room was fairly standard. Only addition was the sea view

Staff was great and very...

Liked: Great place
Disliked: Unfortunately big room but no fridge.And it’s a warm place Biarritz

Exceptional

Liked: Great locationBeautiful roomBreakfast very nice

Very good

Liked: Lovley Hotel in a fabulous location overlooking the sea and close to bus stops. Hotel reception staff were so friendly and welcoming. Room was serviced every day during our stay
Disliked: On arrival noticed that the toilet hadn't been cleaned and was stained. Breakfast very expensive and no later meal available. The bar man wasn't at all friendly, ignored us when trying to order a drink outside during service hours even though there was no one in the inside bar

Very good

Very comfortable city hotel

Liked: A wonderful location, beautiful art nouveau building, very friendly staff.
Disliked: Nothing not to be liked

Exceptional

Hugely disappointing considering the price...

Liked: Position of the hotel is excellent, staff are pleasant though not effective. Having a secure car park is a bonus
Disliked: We reported problems with our room: The sink in our bathroom leaked badly, the toilet also leaked, we were unable to stop the bath tap from running while the shower was in operation, the nespresso machine was broken, the room wasn’t properly cleaned and breakfast on both days of our stay was a complete shambles. It was an excessively expensive destination considering all the above issues.

Staff very helpful especially the...

Liked: Location
Disliked: Noisy