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AustraliaHotel Master Club Guest Reviews
Overall Average Score:
Pleasant (3.1 out of 5)
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Susan Fri, 21 February 2025
Our stay was creepy and...
Liked: On lake. Good breakfast.
Disliked: No one at reception when we arrived. Our driver helped us search the seemingly vacant hotel and eventually found someone in the restaurant to help us. No hot water. Had to take cold showers. No one to be found at reception by phone or in person for entire second day of our stay so could not report the issue. I think only one other room was occupied as only saw same 2 guests while we were there. Very creepy and scary. No uber and taxi service available so felt trapped. Fortunately we could use shuttle service of hotel where we went to wedding. Got balcony upgrade. The first day the railing was covered in bird droppings of tiny Juliet balcony. False advertising regarding what is included.
Ramos Mon, 20 January 2025
Good
Liked: Service from staff
Disliked: There was not hot water
Gutiérrez Mon, 24 June 2024
Could be better.
Liked: The hotel is a bit old but the facilities are good. Pools are nice. It does need a bit of maintenance.
Disliked: We had quite a few rooms and someone messed with most of them. Our belongings were moved, fan was turned off and when we got back to the room it was on. Clothes that were inside our luggage appeared some place else, doors were opened, etc. Also, somebody was assigned a room we already had checked in into. Front desk never answered the phone.
Eduardo Thu, 16 May 2024
Bad
Pineda Thu, 18 April 2024
Passable
Alicia Sat, 9 March 2024
Awesome
Alicia Sat, 9 March 2024
Awesome
Diana Sat, 10 February 2024
Perfect location. Hotel needs to improve.
Liked: The location is the best by far. Also nice drinks with/without alcohol.
Disliked: The room didn't have hot water and didn't offer compensation like a free meal, a new room or something. The pool was freaking cold, the lake had better temperature than the pool at any given hour.Last, the food service was slow.
Diana Sat, 10 February 2024
Perfect location. Hotel needs to...
Liked: The location is the best by far. Also nice drinks with/without alcohol.
Disliked: The room didn't have hot water and didn't offer compensation like a free meal, a new room or something. The pool was freaking cold, the lake had better temperature than the pool at any given hour.Last, the food service was slow.
Diego Thu, 7 December 2023
Bad
