Passable

Superb

Great place to work remote

Liked: The building and surrounding are beautiful. Room is spacious. I would recommend more comfortable beds…
Disliked: Mattress was too tough

A great getaway spot in...

Liked: Amazing property layout, decorations and greenery
Disliked: N/A

Unsatisfactory

Liked: Location is great. Beds are comfortable.
Disliked: Our AC wasn’t working, we had to change rooms twice till we finally got a room with working AC. Staff didn’t help us move our luggage. Lots of noise in the room since its window faced the trash dumpster of the hotel and restaurants.

Exceptional

Great location ruined by elusive...

Liked: We love the bunkhouse property group and the curated materials/design in the hotel. It was right where we need to stay in south Congress so booked based off that.
Disliked: We had the most confusing and uncomfortable experience both while checking in and throughout staying there. There was a mix up with our check in because of another guest with the same name - but we were misled and offered vague answers for 24 hours when we pressed what was happening. We had to wait over 20 min to get into our room, were locked out of our room twice by the staff and had to ask the manager about our safety. It was incredibly poor customer service for what should have been a simple misunderstanding but it ruined the entire weekend. On top of all of this one of the blinds was broken so the room was not well-lit and the shower drain was backed up so every shower meant standing in water.

Great place!

Liked: This place is beautiful and very well located. The room we stayed in was very comfortable and clean. While we had little interaction with the staff, the one time we needed help the front desk went beyond expectations. This has become our new go to.

Exceptional