Superb

Exceptional

Well-appointed, convenient stay

Liked: The building itself is well designed and decorated. Great amenities - loved the pool and all the seating areas in public spaces. Room was comfy and clean.
Disliked: I wish the dog fees were less but they are in line with many hotels

Exceptional

Average

Liked: Staff was very good and location of room to pet yard was very convenient
Disliked: Price

All went well

Liked: The comfort of the bed. Room was ready within our arrival time. Employees were very helpful and courteous.
Disliked: Food was not up to expectation.

Exceptional

Not having the heated pool...

Liked: Did not eat their breakfast. Location fine.
Disliked: I did not like the fact that this hotel listed a heated pool that was not heated!!! It was because of that listing is the very reason I booked here. My very first evening at the hotel I hurried to the pool and it was not heated. I tried my best to endure what was available. But could not take the cold water in the pool. I called the front desk twice from the pool and was told maintenance would be notified. The next day I started calling the front desk regarding the issue of the non heated pool and was told that maintenance would be in at 2:30pm that day,which was Thanksgiving. On my way in from dinner I stopped by the front desk to see if maintenance had been able to adjust the temperature of the pool making it comfortable enough to enjoy. The front desk staff called maintenance to the front in order for me to address my concerns. This guy stood in my face and said the temperature in the pool was 84 degrees.. This was a lie and he continued to give me an explanation which sounded like he was reading off a teller prompt. I was told that the temperature in the pool and the temperature in the pool room area went hand and hand. He said he couldn't adjust one without the other. He said it wasn't bathtub water and there would be an issue with condensation in the room if he turned the heat up. Needless to say, I was pissed and I'm still pissed off. Because this clown stood there trying to insult my intelligence with this bs. My Father was the head of maintenance in our county school system for over 40 years before he retired. So the explanation he gave me regarding the heater and how long it would take to bring the temperature up in the pool was such a lie and I knew he was lying. I know for a fact there were two other families with children and a lady swimming alone also complained about how cold the pool was. Although the hotel is beautiful and appears to be clean enough. If you advertise a heated pool, then have a heated pool for your guest to enjoy.

Exceptional