Overall great location and experience

Liked: The staff was so accommodating and friendly and the complimentary breakfast is amazing. I recommend the chilequiles
Disliked: The layout of the room and where the AC unit is placed

Great place to stay in...

Liked: Great location. Beautiful park across the street
Disliked: HVAC was a little noisy

Staff was helpful and lovely,...

Liked: Great location in Roma Norte on a peaceful plaza.
Disliked: I got a balcony room but there was no furniture on the balcony, and it faces an interior courtyard with no atmosphere. There was also only one thick dark curtain, so the curtain needed to be closed for privacy (feels like a fishbowl). It would have been so much nicer with a sheer curtain to let in light but provide privacy.

Exceptional

Liked: Breakfast was amazing - roof top fantastic Hotel location neighborhood was fabulous, and as pictured online. Rooms we choose were great- large and light with big windows facing park.Staff were always friendly and very helpful. We asked for a room change (to what we had asked and paid for). Staff was patient and eventually able to accommodate us. Cleaning women were very good,

Exceptional

Very good

Liked: The staff. Exceptional. Spacious room. Comfy bed. Good shower with hot water !!! Good breakfast included.
Disliked: Lighting throughout very poor especially in the bathroom. Very hard to shave with light only from the left side. Slippery shower floor. No rubber mat. Hang rail too high for shorter people. I'm 5'6". Fan only worked on high speed.

Great location and staff and...

Liked: The staff was very nice and the breakfast was delicious. The room was very spacious and clean I enjoyed having a chair on the balcony.
Disliked: Evening entry to the building with a guard unlocking front door felt a bit like I was locked out. I wished there were bath robes in the room.

Exceptional

Superb