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Hotel Les Arcades

Name: Hotel Les Arcades
Address: 52 Rue Des Carmes, Rouen

Hotel Les Arcades, 52 Rue Des Carmes, Rouen

(Map)

0.85

HOTEL RATING:

POOR

0.85 out of 5 (3 Ratings)

5.8 miles Zenith De Rouen

v17 mins driving

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This low-cost hotel is located in the heart of Rouen historic center in the shopping district between Palais des Congrès and Palais de Justice. It offers free Wi-Fi. All soundproofed rooms at the Hotel Des Arcades are equipped with a desk a TV and a private bathroom and toilet. A buffet breakfast is served every day except on Sundays. Guests can discover several historical sites of Rouen such as the Church of St.Ouen and Rouen Noter Dame Cathedral both around 1312 feet away or Museum beaux-arts de Rouen. Rouen Train Station is 2953 feet from Des Arcades Hotel and 8.1 mi from Rouen Airport.

Check-in time: 15:00 Check-out time: 11:00

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1 room

2 guests

Free Internet

Non Smoking

Free Breakfast

Free Parking

Swimming Pool

Fitness Center

Business Center

Airport Shuttle

Pets Allowed

Accessible

` Room Service

` Coffee shop

` 24-hour security

` Family Rooms

` Free Wi-Fi

` Daily Housekeeping

` Non-Smoking Rooms Available

` Key access

` Smoke alarms

` Fire extinguishers

` Guests can opt-out of daily cleaning service

` Staff follow all safety protocols as directed by local authorities

` Shared stationery such as printed menus, magazines, pens, and paper removed

` First aid kit available

` Cashless payment available

` Linens, towels and laundry washed in accordance with local authority guidelines

` Hand sanitizer in guest accommodation and key areas

` Invoices

` All plates, cutlery, glasses and other tableware have been sanitized

` Food delivery

` Audible alarm

` Daily disinfection

` Luggage storage & lockers

` Non-smoking property

` Soundproof rooms available

` Physical/social distancing guidelines

` Protective screen or physical barriers in appropriate areas

` Parking available (charges may apply)

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Hotel Reviews
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Hotel Les Arcades Guest Reviews

Overall Average Score:

Poor (0.85 out of 5)

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Very poor

Liked: Nothing
Disliked: The hotel was closed when we arrived. Theyr english is not good.. they wanted us to walk to another hotel..They where slow, we had to Waitz Long time and we lost our danner at a restaurant and was offeret to go to a kebab shop nearby. Defenltly not what we planned.

Spoilt by booking.com lack of...

Liked: NOTHING please see below
Disliked: We did not stay at Les Arcades we where moved by booking.com without being consulted only hours before our arrival. Having been a customer of booking.com for many years this was not acceptable and I shall be considering other company's in the future. Had I not already have been 5+ hours into my journey with my daughter and grand child I would have cancelled. the alternative hotel was not acceptable nor value for money as a Genius level 3 customer we had to pay full tariff at the alternative hotel which was no where near where I wanted to be. The fact that you are asking me to rate this hotel which had been closed for some time before our arrival shows a complete lack of customer care. The customer services I spoke to where absolutely no help and had no idea what to do.