The staff made our stay very enjoyable. Everyone from the front desk to valet to housekeeping made sure we were well looked after. The room was nice and very clean.

Liked: Customer service was excellent.
Disliked: There was nothing bad.

Exceptional

Liked: Amazing room , exceptional service , great location .
Disliked: We couldn?t project our phones to the tv in order to watch amazon prime or YouTube . The process was confusing and failed to work

Exceptional

Liked: Must have been full so it we weren't able to

I highly recommend it and...

Liked: A boutique hotel, excellent location, the staff extremely polite and pfofessional, the hotel beautifully decorated for Chrtismas, the beds exquisite.

Exceptional

Exceptional

Very good

Beautiful hotel with large rooms...

Liked: Fantastic location, 5 min walk to SkyTrain and in the heart of downtown. Comfortable beds, and large rooms with separate ?living room?

Aside from the questionable housekeeping,...

Liked: The whole staff was friendly and so personable. Rare to have both and be professional.
Disliked: Could have been cleaner in the drawers. I did see human hair in the drawer. It was very noticeable on the cream inside background with a strand of dark color hair that got missed or perhaps never cleaned. Didn't use drawer after seeing it.

Superb