Hôtel Le Germain Montréal

Overall experience was very good from booking to checkout. Staff were very friendly and the room was very clean and nicely designed.

Liked: Friendly staff and room was very clean.

Very upset that I have...

Liked: Great location
Disliked: The billing is horrible and I have not gotten a credit for the $300 your charged me for incidentals that I did not spend. This has very much upset me.

Good

Liked: Location and great staff
Disliked: Outdated decor and facilities particularly bathroom

Exceptional

Good

Liked: The hotel was well maintained and quiet. The room was nicely decorated and very clean. The staff were kind and the location is amazing.
Disliked: The shower stall in the room was clear glass. It was completely impractical for two friends sharing a room as it was visable from every angle. The staff did their best to tape A4 papers across the middle of the glass to provide some privacy but it's really short sighted for a property not to take various combinations of guests into consideration. A strip of frosted tape or a blind wouldn't detract from the aesthetics.

This hotel is perfect for...

Liked: The location was perfect for us since we didn’t rent a car and walked to most places. The staff had excellent customer service, and the shelves on the floors across from the elevator were used to hold apples for hotel guests.
Disliked: Housekeeping was inconsistent - some new towels one day and then the next day, we were missing towels.

Excellent

Liked: Fine
Disliked: The shower door in my room 12th floor did not open "out", so it was a little difficult to navigate getting in and out of the shower.

Comfortable stay!

Liked: Rooms are big and clean. Lighting very well planned.
Disliked: Very small front desk and there’s not an area in lobby to hang out while waiting. No trademark scent as soon as you enter hotel. Pillows very uncomfortable!

Exceptional

Central location and exemplary service.

Liked: We have stayed at the Le Germaine several times and it is our go-to location in Montreal.
Disliked: Nothing - it is a great experience