Passable

Good

Exceptional

Liked: The staff is very friendly, clean pool, tasty food, good location in a quiet garden, no rush for the sunbeds in the morning
Disliked: The table on the balcony was not cleaned during our stay (birds...)

Exceptional

Perfect

Liked: Service was perfect
Disliked: Nothing

Bad

Liked: Located near to the beach.
Disliked: The room was poorly decorated with cheap furniture and fixtures. The bathroom was for handicapped people which made it very uncomfortable to use for family with small children. The shower screen was broken and the water would overflood and create a puddle on the floor. The toilet was cracked and without a toilet set and sewage smell. Bad lighting and lack of privacy due to the big window at the bathroom.The room´s air-condition was very noisy and at it did not function.The swimming pool was small with not enough sun beds. The neighbour high buildings were very close to the pool creating lack of privacy.There was no balcony at our room despite the price we paid.The breakfast was very basic with lack of variety. The bread and cakes were old and hard. The eggs had a funky smell and the coffee was cold.The staff was unprofessional and unfriendly.There was an outdoor bar below our supposedly family room where drinks were served after 11pm. The guests are allowed to stay there and make noise until late . Therefore we could not fall asleep.We complained and asked if they could ask the guests to move inside so we could sleep. The staff with the hotel owner herself rejected promptly and reacted aggressively and arrogantly by replying "this is Italy". We suggested as an alternative to be moved to another room away from the bar area since we paid a premium price for the family room and just wanted to sleep. The owner rejected and said we would have to pay more which we didn't understand since there were alternative rooms available. We also suggested to be moved to another hotel but again offered to bear the cost ourselvesThe hotel owner was unapologetic, in an arrogant way never showing any sympathy or understanding for our well being. The situation escalated so that she called the police lying that we were threatening her. We ended running away for this horrible experience in the morning one day earlier and not being refunded this value.

Impeccable service, delightful meals, and...

Liked: Our family of four recently enjoyed a delightful three-night stay at Hotel La Pergola. From the outset, we were welcomed by the friendly and attentive staff who went above and beyond to ensure our comfort.One of the standout features of our stay was the half-board package. It not only offered value for our money but also introduced us to a variety of delectable dishes, much to our delight. The hotel's location is ideal for families seeking tranquility. Set in a quiet area, it offered the much-needed respite from our daily hustle and bustle. We were able to relax and recharge while still being within a comfortable distance of local attractions.A special mention must be made of the pool, which was a hit with our two children. It was always clean, well-maintained, and never overly crowded, making it perfect for some fun family time.All in all, our experience at Hotel La Pergola was memorable and enjoyable. We left with smiles on our faces and would highly recommend this establishment to other families seeking a serene and comfortable vacation. We're already looking forward to our next visit!
Disliked: While our overall experience was extremely positive, we do have a couple of suggestions that could enhance the comfort and convenience of future guests. First, given the concern about mosquito-borne diseases, we recommend regular environmental treatments, particularly around the pool area, to help control the mosquito population. This small adjustment would not only improve the overall comfort for guests, but also provide peace of mind regarding health and safety.Additionally, in alignment with increasing environmental awareness and the growing number of electric vehicles, the installation of a few EV charging stations in the hotel's parking area would be a great addition. This would be a convenient amenity for guests who are driving electric cars and would showcase the hotel's commitment to sustainable practices. We believe these enhancements could add even greater value to the already wonderful Hotel La Pergola experience.

With very friendly staff and...

Liked: Good location, close to the sea, very friendly staff. Free parking, playground for children, free bicycles, nice swimming pool.
Disliked: I can’t say there were things I didn’t like.

Exceptional