Hotel La Maison

Superb

Liked: Perfect location for my visit to Brussels! The suite was very clean and large with a nice design.
Disliked: The 4th floor without elevator!

Extremely rude waiter. The rudest...

Liked: The bedroom was comfortable and clean. The hotel is near the English Garden which is beautiful.
Disliked: One member of staff was extremely rude!! The hotel has a restaurant which is attached to it. I was in the lobby waiting for my transport to the airport and wanted a quick glass of tap water. The waiter refused to serve me any tap water and added that he was not my butler. That if I wanted water I should pay for it. Nothing is free in this world. Unbelievable!!

Great breakfast

Liked: Good location, clean room, great breakfast
Disliked: I tried to check in online, but it did not work well.

Bad

Disliked: The hotel staff stole my 3000€ luxury jacket and refused to recover it and insinuated that I was a liar. Avoid this hotel at all costs.

Trendy hotel in our favorite...

Liked: We love the Muenchner Freiheit neighborhood and this was a perfect spot right in the center. Perfect for attending concerts at Olympic park as well!

Superb

If you have a car...

Liked: Staff were super helpful when we arrived a day earlier than we actually booked! Helped find us a room and sorted everything in a very kind and understanding way. Their dog policy is great. The rooms are simple but clean and the little balconies are cute. We use this place a lot as a "layover" location when driving from Berlin to other cities in Europe as it has a secure car park next door and is close to a few good restaurants and the lake the walk the dogs before waking up refreshed to start driving again.
Disliked: The mobile app they use isn't great. We thought once we checked in it could open doors and activate the elevator, etc. Turns out it can but we had to get it activated at the front desk anyway, which then makes the app pretty redundant as by then you have a keycard as usual.

Exceptional

Wonderful stay with great cafes...

Liked: Location, comfortable beds, good size room. Window opened. Friendly staff. Beautiful decor. Quiet at night. Would definitely stay again. Shampoo, shower gel, conditioner and body lotion provided
Disliked: Fridge didn’t work. Shame bar wasn’t open.