Hotel Kipping

A price-performance Hotel at an...

Liked: I really like the smooth code-based check-in and the willingness of the Hotel to let me leave my luggage in the lobby on the last day. The location of the Hotel is right next to the main train and bus station, which is an excellent starting point for visiting both the city and surrounding cities.
Disliked: The cleanness could be improved, but it was, in the end, good enough considering the price.

Good

Passable

Very good

Liked: Very good location for the railway station and the building was attractive.
Disliked: Found the electronic procedures for access a bit off-putting. And the absence of any staff slightly spooky.

Superb

Superb

Superb

Unsatifactory

Liked: The evening I arrived I discovered that the booking system had made an error and was not expecting me until fhe follow day, although payment had me made. It was mid night and I had no where to go. The night manager explained the error and eventually under pressure agreed to put me up in another hotel for the night. Not a great start to my holiday.When I arrived the room did not fit the discription of the photographs I had seen on line. The facilities and items that were listed as available with the room where not. My room was damp and smelt of mould. When I complained I was told there where no other rooms available. I was spoken to badly and told to go somewhere else if I didn't like it. Being the weekend of a music festival I knew it would be difficult to find accomodation decided to accept the poor situation. On the 3rd night of my stay it became a health hazard, unsafe and turned into a nightmare. The ceiling in the bathroom starting letting in water from the bathroom above, to the point that it cracked around the electricals and flooded the bathroom into the bedroom. I had no power in the room and it became dangerous for me to be there. I did leave the hotel at that point and management did provide a refund for those nights.
Disliked: No customer service from the owner and bad business ethics

Good location but not great

Liked: The location is really convenient, very close to the main station in Dresden. We had a minor issue with the room and the staff resolved it very quickly.
Disliked: The overall experience was a little disappointing. The room we booked was occupied when we arrived. The new room had a tiny tv for its size and in general everything was very old. It doesn't feel like a great option for the price you pay for it.