A perfect overnight stop for...

Liked: the location of the property is perfect, it is within the city walls and maybe a 5min walk to Shambles.the staff are all super helpful and go out of their way to make sure your needs are met.
Disliked: i don?t have anything I disliked

Very good

Exceptional

Excellent as always!!

Liked: Upon arrival the staff were so friendly and eager to help (as always!) My mum told the staff that it was a trip for my Birthday-which we hadn't already mentioned. Thanks to Asa-Jai for running up to the room to leave last minute surprises. Whilst we waited for the room to be ready, we had a delicious Indigo blue bird (highly recommended) made by Mandy.The room was absolutely gorgeous and definitely can't wait to stay again.
Disliked: Apparently the maintenance staff had left a service door unlocked in the room, which caused some noise over the first 2 nights (the first night we had no idea where the noise was coming from) it also caused a nasty draft which during a snow storm isn't ideal.However the staff were eager to help out, the staff didn't have a key to the door and maintainence don't work weekends. So the reception staff made a makeshift wedge to keep it closed and reimbursement us 20% of one of our nights and a free cocktail as an apology. Once again thank you to Asa-Jai for solving that issue for us.

Very good

Exceptional

breakfast was an awful experience...

Liked: some of the prints on the walls
Disliked: the look outside

had a great stay and...

Liked: really friendly staff especially at the front desk. it?s in a great location just a short walk from all attractions. lovely breakfast and the bar staff were great.

amazing place to stay in...

Liked: amazing service, excellent breakfast. clean rooms. great location.
Disliked: n/a