Exceptional

Good

Exhausting experience

Liked: The restaurant wait staff was awesome and so was the concierge and the bell boy.
Disliked: I reserved my booking through booking.com where I paid for lodging and breakfast for 3. Upon checkin I was told that the reservation only included breakfast for 2 despite my confirmation and proof of booking. The host at guest services continued by telling me that nothing could be done about it, so I contacted booking.com and they assured me that the matter would be resolved. This is not the way I envisioned the start of my vacation. So, as we made our way to our room upon inspection we noticed the room was not cleaned at all. The floors were dirty with stains and dried substances but the worst of it was a used bandaid hanging from the air conditioning unit. I went back down to the front desk where I was promptly placed in a different room. All this happen within the first few hours of my stay made for a very exhausting and frustrating experience; not to mention being in my third trimester of pregnancy. To Booking.com's credit the matter involving the breakfast passes was taken care of and honored. The next day, however, I noticed that I was being overcharged for my stay. I went back to the front desk with a copy of my reservation, after making me wait several minutes before acknowledging me, Shai, the desk attendant finally offered her assistance. She gave me a hand written explanation of the charges which were higher than the rates I agreed to at booking, and still did not provide a formal bill even after I requested a formal print out of all charges. How is that acceptable? I again had to spend a considerable part of my vacation trying to right wrongs that were not my own. I again called booking.com and they assured my that the matter would be handled which is was but this caused me a lot of undue stress and hassle only for them to take $40 off the my bill. I would not recommend this place to any one else. Horrible and unwarranted experience!!! I will say that the rest of the service staff were excellent and pleasant.

Awefuk staff and mediocre location!

Liked: There is a fitness Center and a pool. Te bathroom was spacious.
Disliked: The front desk staff was rude and the rooms were overpriced for the quality and location !

Beautiful Modern Hotel

Liked: I liked the fact that it was close to everything, and compared to other hotels in the area this was in fact one of the best looking ones. The staff was great, friendly and helpful. Definitely recommend.
Disliked: There was a machine which made coffee and tea that used pods, but would have preferred a kettle instead, and more variety on the teas.Also there was no mini bar offering water, snacks in the room. There was one downstairs so it was a bit inconvenient.

Exceptional

Awesome property and location.

Exceptional

Good but didn't like downtown...

Liked: Lovely property, friendly and comfortable
Disliked: I wouldn't stay downtown again even though the property was nice. It was quite expensive.