Awful PeriodT !!!!!

Disliked: So I checked into my hotel only for Carla The front desk clerk to tell me am already checked in. Ok I was like how so Carla said the name of the person that had checked me in and PAID for my room and full. I was shocked because she had give me my Ex name. Ok moving along!!! I ask her if she?s sure my room is paid for in full she was like yes. I sign of on the room stating that it?s paid in full . Ok moving forward! 3 days later they called me down to the front desk to tell me they need a payment because there?s no payment on room. Am like whattttt!!!! Now bare in mind I?ve been shopping for 3 days straight all because in my mind my room is paid for. Carla said she had made a mistake and missed read ...like are u serious. Nevertheless Carla made my vacation a living hell. Long story short ! Susan the manager was very rude. I checked out 3 days before my actually checkout date. I flew from The Bahamas to Los Angeles and the trip was a waste thanks to Hotel Indigo.