Hotel Indigo London - Kensington

Great boutique property in great...

Liked: Amazing location, helpful and genuine hospitality by the team. While it didn’t have the individual“indigo” design (compared to others I’ve stayed at) it was a lovely boutique style, comfy beds and quality linen and toiletries. I’m a fan! Thank you Victor & Anishka.

Good but managers have poor...

Liked: The breakfast was good and the staff were excellent particularly Richard, Roger and Anjali. They were always friendly and went out of their way to make the morning special
Disliked: The other managers were poor and had bad communication. I booked a day room prior to my stay and was put in a tiny room in the basement by the manager who then it seemed expected me to stay in this room for the full seven days accommodation. It was only after a dispute that he agreed to change the room. During the stay on one occasion the room was not cleaned until after 4pm and once again the night manager was very unhelpful with resolving this situation. The operational manager have very poor communication skills and need training on how to improve their communication with customers and resolve problems.

Good

Exceptional

Very good

Exceptional

Would not stay there again.

Liked: The hotel is nicely decorated and in a great location. The bathroom in my hotel room was large. Wifi was fine and the ability to cast to the TV was good (when it worked, which was 50/50).
Disliked: Upon checking in with a heavy suitcase, I was allocated a room only accessible down a narrow steep staircase. I requested a different room, and was allocated a small room directly opposite the lift. The bed was right by the door, so I slept with my head only a few metres from the opening and closing doors of the lift. There was very little room to move around the bed. The pillows were flimsy. After I checked out, I was charged for an extra night for no apparent reason. Eventually after calls to Indigo and to booking.com customer service, I called the front desk directly and spoke to someone who immediately recognised I had been over charged and agreed to arrange a refund.

Very good

Liked: Proximity to the tube and a great grocery store
Disliked: Lack of quality restaurants near by

Good