Hotel Indigo London - Kensington Guest Reviews
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Saskia Sat, 23 August 2025
Exceptional
Darragh Fri, 22 August 2025
Excellent short stay in Hotel...
Liked: Location is excellent and the room was very comfortable. Restaurant staff Roger and Richard were very helpful and pleasant.
Disliked: Early check in before 3pm was not available.
Ajay Fri, 22 August 2025
Superb
Liked: I think the standout feature is the brilliant location.Earls Court Station within 50 metres ,M&S just across and High Street Kensington a short walk away.The hotel was self sufficient with everything you needed,the breakfast was amazing and we loved the friendly staff especially Anjali and Shanel.Had stayed at an Indigo Hotel in Bath some years ago which was also nice and will definitely come back again.
Disliked: Nothing really
Luca Thu, 21 August 2025
The Hotel Indigo London is...
Liked: Staff at breakfast is friendly and professional . The location is very nice.
Disliked: Bedroom in underground even if booking shows ground floor. There is no window. Waiting 1 hour from regular check-in time. Missing 3rd bed for son. The smell in the bathroom was unacceptable.
Marina Thu, 21 August 2025
Bad
Disliked: Was charged twice: one charge from Booking and second from hotel itself. Tried to resolve numerous times - had emailed, called, talked to representatives on both sides, to Booking AND Hotel Indigo, two months later - still nothing is resolved. Nobody’s refunding the money. Total scam on both sides!
Sophie Wed, 20 August 2025
Lovely hotel and the breakfast...
Liked: Lovely building overlooking gardens
Disliked: -
Meena Tue, 19 August 2025
Good, could be better.
Liked: Breakfast was ok, abit bland. Staff were good when around. Seemed understaffed. Very often there was no one at the front desk when you needed someone. Especially at check in.
Disliked: More staff are required. Seemed over worked. Childs bed could have been over a better quality rather than just a fold out bed.
Jacklyn Sat, 16 August 2025
I’ll stay here everytime I...
Georg Thu, 14 August 2025
Exceptional
Liked: Everything was just great, in particular the breakfast! Everybody from the staff was so nice, in particular Anjali, Richard and Roger were just splendid.
Kurt Wed, 13 August 2025
Good