Hotel Indigo London - Kensington

Exceptional

Very good

Exceptional

Would not stay there again.

Liked: The hotel is nicely decorated and in a great location. The bathroom in my hotel room was large. Wifi was fine and the ability to cast to the TV was good (when it worked, which was 50/50).
Disliked: Upon checking in with a heavy suitcase, I was allocated a room only accessible down a narrow steep staircase. I requested a different room, and was allocated a small room directly opposite the lift. The bed was right by the door, so I slept with my head only a few metres from the opening and closing doors of the lift. There was very little room to move around the bed. The pillows were flimsy. After I checked out, I was charged for an extra night for no apparent reason. Eventually after calls to Indigo and to booking.com customer service, I called the front desk directly and spoke to someone who immediately recognised I had been over charged and agreed to arrange a refund.

Very good

Liked: Proximity to the tube and a great grocery store
Disliked: Lack of quality restaurants near by

Good

Enjoyable

Liked: Location
Disliked: Needed some maintenance

Very good

Pleasant

Liked: Location was great - very close to the tube, restaurants, etc.
Disliked: Breakfast was average.Extremely uncomfortable bed - hard and very high. At first the room we got was much smaller than what we ordered (Premium Queen Room - the size was not as advertised in booking.com!), especially for 2 grown ups and a child. It was located behind the bar (!) and was street-level (i.e. zero privacy for women, and not being able to open the window to air the room, which smelled very musty!).We immediatly asked to move to a different room, and got charged an extra fee for it (10 gbp for each night of our stay, despite the second room being in the same "price range" that we originally ordered and paid for). Second room was in need of renovation - everything creaked horribly (the queen bed, the folding bed for the child, the floor, wardrobe etc) but it was "better" than the first one which was terrible.Then a few nights later we were moved to a different room (because the room below had a leak). It was a huge inconvenience to pack and repack everything for 3 - I would have expected the hotel to "upgrade" us to a slightly better room, or at the very least to offer to waive the ridiculous "extra fee" - they did neither. The staff were very nice and polite, but all in all, It was bad value for money for us and an unpleasent stay.