Superb

A lovely hotel in the...

Liked: The Staff were exceptional and couldn't do enough for you.
Disliked: Our room was not cleaned till about 3.30pm. I understand that it was because the check-in for rooms was 3pm but my elderly mother would of liked to of had a nap in the afternoon which made it impossible. Also a 3pm check in was very late and makes it very difficult to plan your day.

Exceptional

Met expectations

Liked: Charming rooms and lively lobby.
Disliked: No parking

Exceed expectations

Liked: The bar on the 8th floor and Colsons (even accommodated a last minute dinning request).
Disliked: No parking

Superb

Not sure what the hotel...

Liked: The location and building itself were great
Disliked: The staff were possibly new and therefore need time to understand the expectation of hospitality at this level of price point. The ambience in the restaurant and bar were absent. The windows in my room could not be opened and therefore was airless

Second time staying here and...

Liked: Friendly staff and design details
Disliked: Included Breakfast needs more hot options

Exceptional