Hotel Indigo Denver Downtown - Union Station an IHG Hotel

Exceptional

Liked: Good and helpful staff

Good

Liked: I thought the breakfast included at the ambler restaurant was so much better than your typical hotel breakfast. I was very pleased with it!
Disliked: I was disappointed that the ambler restaurant was closed for unforeseen reasons during our last morning there so we had to walk and pay for breakfast at a nearby restaurant, which was a bummer as we had been counting on the hotel breakfast.

Poor

Liked: Location was great.
Disliked: The AC in the room sounded like an airplane turbine. It was so absurdly loud, I can't believe they can even rent that room. On Saturday night we see a sign by the elevators that there won't be WATER on our floor from 11am to 5pm, nothing they can do, nothing we can do. Couldn't move rooms/floors. Had to rearrange our day to accommodate for the fact that we couldn't use the bathroom/shower in our room, that we paid for, for most of the day. I think that's ridiculous. Why pay to rent a room you can't use a significant element of it?

Staff was not friendly at...

Liked: Great breakfast and good location.
Disliked: The staff except for Oscar at the front desk and Brandon in the restaurant

Very good

Superb

Exceptional Boutique Hotel

Liked: Location, friendly staff, very charming

Exceptional

Exceptional