I would like to again mention the room needs to be compensated for our disappointing stay Friday March 28th 2014 in Cleveland Ohio.

Liked: The hotel desk clerks and valet parking attendants were accommodating and pleasant.
Disliked: They will be contacting you to refund our night's stay. There were hot water issues - we couldn't shower and the noise in the hallway from a fight woke us at 4:00 A.M. We felt exhausted not comfortable at all.

Disliked: Allowed pets - website said they were not allowed. Allergic people cannot stay where pets are welcome so we cancelled the reservation.

Liked: Wonderful staff - everybody was so friendly and helpful. Very clean. comfortable beds. Very close to great food and the House of Blues!
Disliked: No ice machine on our floor.

Very good

Liked: Staff was very friendly
Disliked: Sheets were stained , there was hair everywhere, bathroom didn’t look too clean

Fine great place to stay

Liked: Great location for Progressive field, The Casino, and Rocket Mortgage, Fieldhouse. Lots of restaurants and bars.
Disliked: Everything was great.

Pleasant

Disliked: Love how friendly young lady who served us during breakfast. That was as a thumbs up

Very good

Exceptional

Disappointing

Mehhh!

Liked: The front desk staff was outstanding
Disliked: They over booked and changed our room type. We ended up with a roll away bed instead of our 2 queen beds. The valet was a disaster and we had to wait for more than 45 minutes to retrieve our car!!!

Exceptional

It is a perfect place...

Liked: We came for the NCAA Women’s Basketball Championship. The location is outstanding. It is barely a 2 minute walk to Rocket Mortgage Arena. It was a 0.7 mile walk to Tourney town and 0.3 mile further to the Rock and Roll Hall of Fame. It’s 0.2 mile to Progressive Field to see the Cleveland Guardians. 0.3 mile walk to Playhouse Square to see a show. Plenty of nice restaurants and pubs within walking distance to get breakfast, go to a pub or relax with special dinner. Heinen’s grocery is a short walk to pick up drinks and snacks for the room. The only shortcoming in the room was no microwave. The Keurig coffeemaker was good but hard to fill water in it in the cabinet where it was located. The rooms were comfortable, clean, and quiet. The staff was teriffic. Joy, the receptionist who checked us in, was friendly and very informative. The Headliner bar and cafe was nothing fancy but the food was tasty, the staff very friendly and helpful. They boxed up 2 wonderful breakfast sandwiches made from scratch for us to take with us when we checked out! How’s that for service? The valet parking was friendly and priced comparable to other hotels. just allow them a little extra time to bring your car up. We would definitely stay here again for the price and location alone. We had a great experience
Disliked: A microwave in the room and move the Keurig to the counter top to allow you to pour the water into the back of the machine. The cabinet it is currently located in was almost impossible to fill and I had to use my phone flashlight to see where to put the water in and watch the fill level. The Cafe was tucked in a corner and I think could be better utilized by the hotel patrons and pedestrians if it was marketed a little better. The food was good and priced fine and staff was wonderful but no one was using it. A shame.