I would like to again mention the room needs to be compensated for our disappointing stay Friday March 28th 2014 in Cleveland Ohio.

Liked: The hotel desk clerks and valet parking attendants were accommodating and pleasant.
Disliked: They will be contacting you to refund our night's stay. There were hot water issues - we couldn't shower and the noise in the hallway from a fight woke us at 4:00 A.M. We felt exhausted not comfortable at all.

Disliked: Allowed pets - website said they were not allowed. Allergic people cannot stay where pets are welcome so we cancelled the reservation.

Liked: Wonderful staff - everybody was so friendly and helpful. Very clean. comfortable beds. Very close to great food and the House of Blues!
Disliked: No ice machine on our floor.

Superb

Exceptional

Liked: I like that this place was just remodeled so everything was nice and new the room was very clean. The hotel had a very elegant look to it.
Disliked: I didn?t like looking out my window at a big parking garage and the garage to park in looks pretty Creepy and old.

Exceptional

Elevator next room

Liked: The hotel is nice and perfectly decorated
Disliked: I was placed in the room adjacent to the elevator so all night I heard until I fell asleep

Good

Perfect Location in Downtown Cleveland....

Liked: Clean and Glass Sliding Doors for your shower, Big Beds and TV is phone controlled.
Disliked: I wish it had a balcony to relax on.

Passable

Liked: The location was good. The daytime staff was great.
Disliked: The room was very dirty, the bathroom counter tops had sticky stuff on them, there were wrappers/trash in the chair, the pillows weren?t clean and the sweeper hadn?t been used. We found two bugs (not bedbugs) and the night staff didn?t think that was an issue. Disappointing.

Exceptional

Very good

Liked: Close to progressive and lots of restaurants
Disliked: Had food in the fridge that was here from another person and did nothing about it besides for spraying air freshener. Housekeeping needs to check fridge when cleaning room.