I would like to again mention the room needs to be compensated for our disappointing stay Friday March 28th 2014 in Cleveland Ohio.

Liked: The hotel desk clerks and valet parking attendants were accommodating and pleasant.
Disliked: They will be contacting you to refund our night's stay. There were hot water issues - we couldn't shower and the noise in the hallway from a fight woke us at 4:00 A.M. We felt exhausted not comfortable at all.

Disliked: Allowed pets - website said they were not allowed. Allergic people cannot stay where pets are welcome so we cancelled the reservation.

Liked: Wonderful staff - everybody was so friendly and helpful. Very clean. comfortable beds. Very close to great food and the House of Blues!
Disliked: No ice machine on our floor.

Good

Liked: Room was comfortable. Had a fridge in room.
Disliked: Elevator was broken and seemed unsafe. Stairwell smelled strongly of urine.

It was pretty good except...

Liked: The room was nice and the location was great.
Disliked: The failure of the elevators on Saturday night was very bad. My disabled sister had to walk up 6 flights of stairs to get to our room. We were not happy about this.

Exceptional

Superb

more attention to details,please

Liked: location
Disliked: not very clean,elevator broke down

Good

Superb

Good

Exceptional