Good

Liked: Restaurant was very good. Room very well appointed.
Disliked: Restaurant was a little over priced.

Superb

Liked: Lovely modern comfort shower and spacious room with nice sheets, duvet and bed. The chocolates were a nice touch. Bar and restaurant with city views were great too.

Sorry, but we will not...

Liked: We have stayed at your hotel before, the room was very nice and the breakfast was also very good. The staff at the hotel were very professional. The thing we found disatifying was that when we checked in we could not get into our room until 5pm! Although we did not make a seen out of this we felt that it disrupted our plans and because of the delay we had to rearrange our arrangements for the evening. Although we think the Indigo is lovely, sadly we would not stay with you again because you didn't provide us with what we had paid for and as you know your hotel rates are higher than most within Cardiff.
Disliked: Delay in check-in and waiting around for our room to become available. This disrupted our evening plans as we were supposed to go to a surprise 60th Birthday party and were late arriving!

Exceptional

Excellent

Liked: Everything about the hotel
Disliked: Signage in front of hotel could be improved, had problem finding hotel.

Hidden Gem

Liked: Terrific staff. Helpful and personable. Great shower. Good space with comfy beds. Very quiet
Disliked: Clearly states there is no on site parking but they are also in one of the many arcades in the pedestrian area of the city center. So finding this little gem is a challenge. They can't control the access so be aware you need to park in Grayfriar's car park and your nav will take you to the back arcade entrance. Walking to the hotel is easy once you know both entrances. Watch for Marco Pierre White Steakhouse signage.

Superb

Liked: The accommodation itself was great, the room was spotless and very comfortable. I loved the breakfast, especially because there are nice vegetarian options.
Disliked: Well, I was overbooked, so when I came in the middle of the night, I waited for a while before the receptionist managed to find a room in another hotel for one night. Indigo paid for it, of course, and I was upgraded (better room) in Indigo for the rest of my stay (three other nights). So they sorted it out like it was to be expected, however not knowing where you're going to sleep after 8 hours of traveling, especially in the middle of the night, is never a pleasant experience.

Exceptional

Exceptional

Liked: Clean, tidy, very accommodating throughout our stay. Staff were very friendly and helpful. Quiet, cosy rooms!
Disliked: I was promised that they would write a mirror message to my husband after the half marathon, which didn?t happen. But this is a minor complaint!