Hotel Indigo Berlin East Side Gallery

Very good

Very good

Disliked: The Price was to high

Exceptional

Thorough enjoyed our stay in...

Liked: I loved the modern contemporary feel to the hotel. Immaculate and staff couldn’t do enough for you!
Disliked: There was nothing we didn’t like about the hotel.

Exceptional

Exceptional

Exceptional

Disappointing

Disliked: Absolutely unacceptable treatment — ignored, patronized, and stonewalled.I don’t normally write reviews like this, but the experience my girlfriend and I had at Hotel Indigo Berlin was so appalling, I feel obligated to warn others.Before our stay, I proactively emailed the hotel to let them know that my girlfriend would be arriving earlier than me. I provided her full name, details, and confirmation information. The hotel acknowledged this in writing and assured me everything would be fine.But when she arrived, she was treated like absolute garbage by a woman at the front desk — patronized, denied access to the room we had already paid for, and made to feel like an unwelcome intruder. Despite the prior arrangements, this staff member refused to honor them, acting as if my girlfriend’s presence was somehow suspicious or illegitimate.The result? She was forced to wander the city for nearly 8 hours with her luggage, tired and humiliated. She had to spend her own money to keep herself occupied and safe — when she should’ve been allowed to check in, drop her things, and rest. This wasn’t just poor service — it was dehumanizing and cruel.Later that day, two gentlemen at the front desk — whose names I wish I had, because they were genuinely kind and helpful — made a real effort to help and smooth things over. To them, I’m sincerely grateful. They were the only redeeming part of this entire ordeal.But the damage had already been done.To make matters worse, I wrote to the hotel management three weeks ago asking for an explanation and some form of compensation. Not even a courtesy reply. No apology, no acknowledgment, total radio silence. The complete lack of accountability is disgraceful and speaks volumes about their values.This experience disrupted our trip and left a terrible taste in both our mouths. Hotel Indigo Berlin may have a nice aesthetic, but behind the scenes is a culture of negligence and disrespect.Do better.

Exceptional

Liked: Great, spacious room! Tasteful design that's very Berlin. Amazing staffs, amazing breakfast.