Exceptional

Wonderful, quirky and ideally situated.

Liked: This is an ideally situated hotel for visiting Bath, quirky but comfortable. The staff were amazingly good and I observed, very competent with dealing with awkward guests. The food was excellent, dinner and breakfast.My only negative thing to say was something the hotel couldn’t really help and that was the dust in the Elder Restaurant caused by the ongoing reservations to the building.
Disliked: The dust from renovations to the building. An unavoidable circumstance.

Exceptional

Great Location, beautifully furnished hotel,...

Liked: Ideal location close to the centre and parking opposite. Very clean, comfy bed, topped up mini fridge with refreshments daily. Lovely decorated room.Staff were friendly.
Disliked: When we checked in, they said we were staying in the other building of the hotel. Due to construction works we had to access this through multiple lifts and a courtyard. We were given a key card to another door which was much more accessible and we used this secondary door throughout our stay. Due to this we didn’t feel like we were staying in the hotel. We didn’t use the hotel bar due to this. Just felt like we were not part of the hotel and at no point saw staff until breakfast or when checking out. Such a shame as what we saw of it when checking in it looked nice.In this part of the building at night it was very noisy hearing the nightlife, struggled to go to sleep and it woke us up. We only stayed 2 nights but would have asked to move rooms if any longer. Breakfast - food was delicious, however tables very close together and no privacy to have a conversation.

Very comfortable bedroom and friendly...

Liked: Staff and comfort
Disliked: Price

Disappointed

Liked: The location was excellent.
Disliked: We did not like the room in “The Vaults”. We were actually in a room under the pavement outside the hotel building. To get to breakfast we had to go into the hotel, go upstairs to reception, out the door, walk down the street and back into the hotel. The breakfast was appalling and overpriced.

Superb

Liked: Loved the location and freebies such as mini bar and nice toiletries. Friendly staff.Quite hotel.
Disliked: Waiting for half hour for a bacon sandwich.Rooms not made until 4- 5 in the afternoon.

Good hotel, great breakfast and...

Liked: Quality of breakfast is great - don’t ever change the eggs or we go elsewhere :). Great location, staff good.
Disliked: Chipped/cracked glass in room on arrival. Sometimes mini bar alcohol not restocked. Would be nice that backgammon board had white set dice - mentioned six months ago still the same.

Superb