Hotel Indigo Austin Downtown - University By IHG Guest Reviews
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Kris Sun, 6 July 2025
Together, these three represent the...
Liked: ⭐️⭐️⭐️⭐️⭐️ Absolutely Incredible Service from Andrew, Jonathan, and Marcella!From the moment we walked through the doors of Hotel Indigo Austin, the service was nothing short of exceptional—and it’s all thanks to Andrew, Jonathan, and Marcella.Andrew and Jonathan at the front desk made check-in feel more like a VIP welcome. They were warm, efficient, and genuinely cared about making our stay perfect. They took the time to answer questions, offer great local tips, and somehow made the lobby feel like home. You don’t always remember who checked you in—but with Andrew and Jonathan, you absolutely do. They’re that good.Marcella behind the bar was the soul of the evening. Her energy, attentiveness, and creative cocktails turned a quick drink into a whole experience. She remembered our names, made personalized drink suggestions, and was just a joy to talk with. You could tell she loves what she does—and it shows in every interaction.
Disliked: Nothing. Everything was fantastic!
Seanleedavies Sat, 28 June 2025
Pleasant
Liked: Well designed rooms. Friendly staff. Gym was good.
Disliked: However air con system is very loud. Can we quite loud on the weekends as there is a nightclub right next door.
Alexander Sat, 28 June 2025
Exceptional
Michael Thu, 26 June 2025
Very good
Eric Tue, 24 June 2025
Lovely location and staff. Room...
Liked: Proximity to Moody Center and 6th Street.
Disliked: One instance of bugs in a drink at bar but bartender gave free shots to make up for it :)
Bobby Tue, 24 June 2025
Passable
Magdalena Mon, 23 June 2025
Great location, helpful staff, clean...
Liked: We loved the hotel and the staff and The location and the whole experience of staying there felt comfortable. The pool was nice, good drinks at the bar. Didn’t get a chance to try the food but overall had a great weekend there.
Tina Sun, 15 June 2025
Superb
Liked: Great staff, thanks for the list, Jonathan!
Stephanie Sat, 14 June 2025
Very good
Sebastian Sat, 14 June 2025
Very good