Hotel Indigo Atlanta Downtown

Exceptional customer service and cleanliness.

Liked: The reason for me rating a "10" as my stay was exceptionally good, perfect, or achieves the best possible outcome.
Disliked: N/A

My stay was everything I...

Liked: Everything I’ve visited this hotel several times and every time it was amazing!! Love it here!!
Disliked: The property is amazing customer service was phenomenal !!

Exceptional

Overall pleasant.

Liked: The hotel was very clean and the staff was very helpful and nice. We had an issue with our TV not connecting to the directTV box, so I called down stairs and they sent maintenance up to fix it. House keeping kept the room clean and stocked with towels.
Disliked: The parking is a little inconvenient, if you choose to park yourself. Valet is $50 a night, self parking is $25. You park in a parking garage behind the hotel. The directions we were given was "turn right, right again, and the garage is on the left, then go thru the double doors when you get out." They don't tell you what floor to park on, so we saw cars parked as soon as we pulled in and that's where we initially parked and had to walk out of the garage and around to the right to a set of double doors.... but if they would have told us to go up to level A and then go thru those double doors it would have been much more informative. Once going thru the double doors on level A, you go right ( there's no sign that tells you this), then go across the walk way into the other building. Once in there you have to go down 2 sets of stairs which is inconvenient with rolling luggage. Then you have to walk thru what is a mall to get to the front lobby of the hotel. Then to get to your room you get on the elevator and there is only an option for 1 or 2. No one told us there would be other elevators you had to get on. Luckily a lady getting on told us that once you get off on the 2nd floor you have to go around the wall to the backside and there are other elevators that take you to the floors. So it's a bit of a maze to get back and forth from your room to your car. I guess if you want to spend the $50 on valet that will cut out some of the hassle.

Great room, staff and service....

Liked: Room and Bathroom was lovely, modern and spacious
Disliked: The cleaning staff cleaned my room a little early before checking out and disposed of my toothbrush but was able to get a replacement at hotel reception

Superb

Superb

Very comfortable, great staff

Liked: It’s location
Disliked: Elevator changes could have used a bit more signage when exiting the second floor elevator

Close and accommodating to downtown...

Liked: Try beautiful and clean. The receptionist were super kind and helpful.
Disliked: I wish they had the option for room service. We tried to order through our phones but everything we tried to order it said unavailable.