Hotel Impala by LuxUrban Trademark Collection by Wyndham

Unacceptable!

Liked: Nothing
Disliked: We arrived to find the hotel was no longer operating and we could not gain entry. We have written to your Customer Services and have not recieved any response

Great choice

Liked: The staff are really nice people, the room was spacious and clean
Disliked: I wish they told me in advance about the renovation plans

Pleasant surprise

Liked: Pleasant surprise. The room was large, clean and spacious. Just in the center of Miami beach. Would love to stay there again.
Disliked: not much. There is no reception and you need to go to the next door hotel to check in, but that was not clear or easy to find at first.

Disappointing

It was somewhere to sleep.

Liked: The location was nice, close to the beach and nightlife. No parking onsite; had to pay $20 per night in a garage an 8 min walk away. The staff were friendly enough. The beds were comfy but the room itself was very plain.
Disliked: We were re-assigned to this location after an incident with our other hotel's roof. We had booked a King suite with a pullout couch bed and when we got to this hotel, they just gave us a cramped double room with a broken lamp, the world's smallest table and one chair. The bathroom was "clean" but there were still issues with icky looking spots in corners, etc. Also, the shower curtain didn't reach the bottom of the shower so the whole floor got soaked (goodbye extra towels). The top floor bar was closed for repair or something... We were promised that the new hotel would have better amenities and was nicer... I can't say because we never got to the first hotel but I would imagine our room would have at least been nicer/larger/more private for my husband and I traveling with our adult daughter.

Exceptional

Very good

Sadness

Liked: Nice location and central in Miami Beach
Disliked: AC did not work in our room and TV did not also. When we told the front desk they said they checked us out of the room and we can go.

Very good

Liked: Great location