Hotel ICON Autograph Collection Guest Reviews
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|0.5 miles from Houston centre|
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Meagan, Victoria, visiting Revention Music Center Wed, 9 November 2016
The hotel was great. The only complaint I have is the outdated hair dryer. It smelled like something burning, and my hair got tangled in the back side of it. I had to rip out a substantial chunk of my hair to get free.
Liked: We loved the vintage ambiance of the hotel.
Disliked: Outdated hairdryer.
Lynne, Lafayette Mon, 11 May 2015
Liked: Very nice hotel; accommodating staff.
Disliked: Nothing negative to report.
Joanne, Houston, visiting Revention Music Center Fri, 2 January 2015
The weather was cold, the hotel was cozy and beautiful. Loved the quietness of the room. The complimentary shuttle was a huge perk. This was a great choice and will stay here again.
Liked: Best choice!
Disliked: Nothing negative.
Melissa Tue, 4 August 2020
Liked: I liked the location and the hotel is beautiful
Disliked: I find a bug crawling on my pillow and alerted the front desk and emailed them a video of the bug crawling on the pillow. They took my information and contacted me the next day saying the cleaning staff did not find anymore bug. And they don't know where it could have come from. They did not offer any apologizes and basically insinuated i brought the bug with me. I was offended and very displeased with how they handled the situation. I travel a lot and i will never stay here again or any hotels affiliated with this hotel. As far as I'm concerned they did not clean or sanitize the room as they state on the website. In this climate I need to know that they comply with the standards and sanitize after each stay. Covid-19 is very real and the very possibility that they room was not cleaned or sanitized sickens me. I am a very clean person and did not appreciate the insinuation that I may have brought the bug to there nasty hotel. The Nerve. An apology would have been good enough but they was not ordered. The staff can use some customer service training.
Andrea Tue, 28 July 2020
Askia Tue, 28 July 2020
Cameron Sat, 25 July 2020
Liked: Nice stay! Rooms are very cold but awesome.
Tameka Sun, 19 July 2020
Leandria Tue, 7 July 2020
Jonathan Mon, 6 July 2020
I had a great weekend,...
Liked: The room was amazing, and had a great view of the city. The staff was very friendly and accommodating, I'd definitely like to come back here again when all the pandemic craziness is over with.
Disliked: This is not the hotels fault, in fact they are being very responsible in doing so, I just wish I could experience this great hotel outside of a pandemic!
G. Mon, 6 July 2020
Everything was great except overnight...
Liked: Beautiful decor
Disliked: $37 overnight parking fee!!!!!
Courtney Thu, 25 June 2020
Disliked: Water was cold, let it run for 10 min but it still never even got warm so we had to take cold showers. Other than that the stay was beyond perfect.
Rickey Sun, 21 June 2020
Enjoyed my stay
Liked: Great location I loved the valet service , it was very convenient , we stayed in the junior suite beautiful and very spacious room
Disliked: Great view from the junior suite , great restaurants and bars near by