The hotel was great. The only complaint I have is the outdated hair dryer. It smelled like something burning, and my hair got tangled in the back side of it. I had to rip out a substantial chunk of my hair to get free.

Liked: We loved the vintage ambiance of the hotel.
Disliked: Outdated hairdryer.

Liked: Very nice hotel; accommodating staff.
Disliked: Nothing negative to report.

The weather was cold, the hotel was cozy and beautiful. Loved the quietness of the room. The complimentary shuttle was a huge perk. This was a great choice and will stay here again.

Liked: Best choice!
Disliked: Nothing negative.

Poor

Liked: I liked the location and the hotel is beautiful
Disliked: I find a bug crawling on my pillow and alerted the front desk and emailed them a video of the bug crawling on the pillow. They took my information and contacted me the next day saying the cleaning staff did not find anymore bug. And they don't know where it could have come from. They did not offer any apologizes and basically insinuated i brought the bug with me. I was offended and very displeased with how they handled the situation. I travel a lot and i will never stay here again or any hotels affiliated with this hotel. As far as I'm concerned they did not clean or sanitize the room as they state on the website. In this climate I need to know that they comply with the standards and sanitize after each stay. Covid-19 is very real and the very possibility that they room was not cleaned or sanitized sickens me. I am a very clean person and did not appreciate the insinuation that I may have brought the bug to there nasty hotel. The Nerve. An apology would have been good enough but they was not ordered. The staff can use some customer service training.

Exceptional

Exceptional

Good stay

Liked: Nice stay! Rooms are very cold but awesome.

Passable

Very good

I had a great weekend,...

Liked: The room was amazing, and had a great view of the city. The staff was very friendly and accommodating, I'd definitely like to come back here again when all the pandemic craziness is over with.
Disliked: This is not the hotels fault, in fact they are being very responsible in doing so, I just wish I could experience this great hotel outside of a pandemic!

Everything was great except overnight...

Liked: Beautiful decor
Disliked: $37 overnight parking fee!!!!!

Exceptional

Disliked: Water was cold, let it run for 10 min but it still never even got warm so we had to take cold showers. Other than that the stay was beyond perfect.