Hotel Hostellerie Valckenborgh

Zero staff, zero care!

Liked: Centrally located, close to almost everything
Disliked: Absolutely no staff to help you with anything. Rarely available on call and that too until just 4PM, one hour after checkin time. One of the cotravellers I met called it a ghost hotel and I understand why!Parking system is in shambles. The barricade doesn't open even after having your car registered and again zero help from anyone as nobody's available. Highly frustrating when all other parking options nearby are much more expensive.The beds are too soft and springy to the level of being uncomfortable. The location is noisy all night as it right in the center. Rooms are too warm for summer with almost no ventilation and you cannot open the windows as the noise takes over then.

Electric disappointments.

Liked: Excellent spot, nice quiet room with comfy bed.
Disliked: I needed to charge an EV overnight but the charger was defective, and judging by the sign it had been for a while. Either fix it, or take it off the details. I also got a mains voltage electric shock off the light plug. Needs fixing.

Superb

Pleasant

Disliked: The charger for loading my car wasn't working.

Very good

Lovely stay in central Valkenburg....

Liked: Location was great.

Disappointing

Liked: Near to all attractions
Disliked: No staff or guidance not very welcoming

Superb

Bad

Disliked: I made a reservation and they cancelled it the day before my arrival by calling me. I had to call them multiple times so they would at least send me a written message confirming that the cancellation was because they overbooked, their behavior was very unprofessional. They afterwards ignored my messages about the refund and it wasn't until I contacted booking that they started processing the cancellation and refund. This was over a month after so it seems like they had no intention of returning the money until booking contacted them. Until that point booking had zero info about the cancellation.