Name: Hotel Heisede
Address: Heiseder Straße 11, Ludersen
Rating: 4

The self check-in process was...

Disliked: The self check-in process was frustrating. The code provided didn’t work, and we had to call a staff member for assistance, which defeats the purpose of a smooth self-check-in.•The staff were cold and unfriendly, even after checkout. There was no polite farewell or basic customer care from the woman at the breakfast area.•The breakfast experience was poor. The restaurant was empty, and the food offered did not justify the €68 price tag. Very limited and not fresh.•The location of the hotel was also disappointing, with no pleasant view or atmosphere as expected from the listing.•Overall, the value for money €68 was very low, and the lack of hospitality left a bad impression.

Superb

Liked: Good localization. Few minutes ago till motorway or public transport
Disliked: .

Very good

Liked: Very good, quick assistance via online, before arrival :)

Exceptional

Liked: Breakfast and location

Good

Very good

Exceptional

Good

Liked: Nice comfortable beds, two headed shower a little bar fridge
Disliked: Public transport connection failed

Good value

Liked: Great breakfirst and good room

A very basic hotel; good...

Liked: The location of the hotel is perfect for those travelling via Germany further to the West of Europe and need a place to stay to have a rest after a day's drive and before hitting the road on the following day. The hotel's location is literally 3 minutes drive from the motorway. The place has its own parking which is convenient. The rooms are spacious and there's an electric kettle, tea and a small fridge,
Disliked: We did not like the breakfast - very poor choice and no options for vegans.We were not allowed to the eating room with our dog - which we would understand and accept if the same rule applied for everyone. The problem was that there was one lady accompanied by her dog already in the room, so we found this treatment a little bit unfair.