Good

Superb

Exceptional

The stay was amazing everything...

Liked: everything was top of the line it was all clean and beautiful
Disliked: there was nothing to dislike

Exceptional

I would rather take my...

Liked: No breakfast worth eating here. The staff were utterly unresponsive and serve cold eggs which they sent a manager to explain was a Cuban custom. Most insensitive and inappropriate and a board of health inspection would have these dilettanti scrambling. The breakfast took more than an hour, and we had to send for coffee down the street. The dishwasher bus staff member should be manager. He saw the condition and tried doing what he could. Filthy aprons on the staff were also of concern, as was the use of a dirty rag to dry glasses. While I feel the owners, the inexcusable neglect of customer needs is more reason to get into another business such as a halfway house. Shameful.
Disliked: Lack of any civility but for the patronizing and disingenuous remarks I would rather not hear. When I asked for a room card, it was refused based on the fact that my name looked different. However, when I checked in they accept both my credit card and license, which have a variation of my first name, but it seems they only recognize Bill is William and nothing else. Disgraceful. When we asked for linens and soap, none were given. When we asked for room cleaning 1 of the 3 nights, none was forthcoming. The management are bunch of creeps who remind me of the Hateful 8.

Nice hotel, bad food, terrible...

Liked: The staff, the bar and the room were ok.
Disliked: The restaurant food was really bad. Service though they tried was bad. Had to ask for a napkin, then for silverware and 3 times for a coffee.The area ybor was too loud, too many people drunk or stoned, a 3 car accident in the corner. Bad choice of location for me. Also the streets were super dirty in this area.

Staying at the Haya helped...

Liked: It was a very classy hotel in the middle of an area of town that was historic but somewhat unusual. My wife loved the pool area to the point that we may have to build one for ourselves similar to the one at the Haya. The cable car was right beside the hotel and we rode it to the downtown area and to Riverwalk.
Disliked: Like some hotels in America and like many hotels in Europe, they don't provide wash cloths. They provide full size towels and hand towels, but no wash cloths. I don't like that. The price was a little higher than I wanted it to be.

Absolutely wonderful stay. Do it.

Liked: absolutely gorgeous property. You?re whisked away to a different time. Away from cookie cutter hotels to a place where staying at a hotel in itself is an event.
Disliked: the only downside was the restaurant. it?s beautiful. drinks and apps were delicious wait staff was fantastic. The main meal, in my opinion was severely lacking. Our risotto was severely under-cooked. The second round was not much better. The staff made up for it with their excellent service and a complimentary dessert.