Very good

Would not return

Liked: My valet parking was not good had to get my own car Took 2 weeks to get refund
Disliked: Room was too small For 300.00 a night not good value for money would not stay again Spa Pool not working

Superb

Liked: The room was lovely, loved the style and the decor. Staff could not do more to help. Really clean and the bed was super comfy.
Disliked: It was a little pricey.

Superb

Liked: Spa was broken?that?s the only reason I booked two rooms at this place.

We thoroughly enjoyed our stay...

Liked: The greeting was great - warm and friendly. All the staff were wonderful - they appeared friendly, welcoming, proud of their hotel and very smartly presented and they could not do enough for the guests. The hotel was spotlessly clean, fresh and bright with beautiful fresh flower arrangements. Both mornings we had a wonderful breakfast and one night we ate dinner in and it was very good.
Disliked: Our room did not quite meet the luxury standard we were expecting - mainly due to the bathroom. The bench was very hight and that made accessing the wash basin awkward - it only had a sliding glass door so did not feel that private. The lighting in the bathroom for applying makeup was awful. Not enough towels supplied for a "luxury" hotel. Our first night which was a Saturday night was noisy from a night club somewhere in the area but we did accept that we were staying right in the middle of Auckland CBD! Something not in the hotel's control.

Superb

Very poor

Disliked: Advertised having a spa falsely- it wasn't built yet. Stains on bedding and room tiny

Penthouse on Queen Street, Auckland

Liked: We stayed in the penthouse which was perfect for our family unit. Good staff at this hotel.
Disliked: Queen Street has a lot of construction going on and kept awake half the night with drilling sounds from building sites close by. Not the hotels fault but it does impact on your stay sadly.

Exceptional