Hotel Grand Stark

Exceptional

Very good

Great hotel but could be...

Liked: Beautiful property.
Disliked: Homeless shelter next door.

Exceptional

Very good

Passable

Disliked: Location is not very good , to much noise during night.

Exceptional

Superb

Bummer

Liked: Oooof. The bed was comfortable. The front desk was kind but did not have a lot of authority to make decisions. The guy at the bar was kind.
Disliked: Well... we weren't able to get into our room until 630pm, and check in was listed as 3pm. Rooms were not clean and they had to turn us away.. offering either a full cancellation refund or $20 off mini bar snacks (no alcohol). We had no other place to go...i had a minor with me and evening plans in walking distance from hotel, so we could not cancel. I requested a room with natural light. We were given an interior room with little to no natural light. Our room had blood droplets on the floor, so I complained. They graciously gave us a new roo, but I felt guilty as they said they were taking this room from someone els, but wou l d "figure it out". The new room was still interior facing but slightly larger with 2 beds wish l which ultimately was better for my son and I. I appreciate the upgrade. My son went to the bathroom and locked himself inside, had to call front desk for a flathead screw driver to get him out. They left the screw driver with us as this is not uncommon. Early morning noise... lots of slamming of doors. The bed was lovely so able to deal. Check out at 11... they were unable to give me a receipt upon checkout. Receipt came later in the day at 430pm. I have stayed here several times. While convenient, seems like there is an issue every time.