Hotel Gerbermühle

Fabulous Frankfurt

Liked: The location on the river is great, very friendly staff. We had one of the best meals at the hotel restaurant and even found a South African wine which we were very impressed with.
Disliked: The property is a bit of a drive from the city or alternative restaurants, but the reception clerk gave us a map and guided on best routes and parking.

Very good

Superb

Exceptional

Exceptional

Superb

Good

Very good

Overpriced and soulless

Liked: For an unexpected work-weekend in Frankfurt, I choose Hotel Gerbersmühle based on its location (in the outskirts of the city with easy parking and easy access to urban parking lots) and the pictures (indicating nicely furnished rooms and convivial common spaces, optimal to get some work done and reading- with the option of the bar and a restaurant). I definitely must not have been paying close attention at the time of choosing. The hotel, in my view, poorly qualifies as a soulless motel with little to offer in terms of services and accommodation. The room, on the second floor, overlooking the garbage area, exterior toilets and a small parking lot, felt arbitrarily and poorly set up. A bed with a huge white headboard with some built-in spots, one chair stuck in in the corner, etc. Outdated, boiler-plate design. Somewhat hopeful, I inquired about other available rooms but the person at the reception stated that "the hotel was fully-booked." (At breakfast ... only two tables were taken ...)There was a rank smell in the passageway on the second floor; it confirmed my general impression: the hotel seems clean but lacks shine and fresh air.The lobby/reception area is merely a hallway to the restaurant, painted black, without a sitting area. On average, a budget chain hotel probably scores better in terms of infrastructure, functionality and hospitality.On the second night, very loud dance music resonated through the hotel and my room. Apparently, Gerbersmühle was rented out for a party. When, finally, I went downstairs to the reception to inquire and complain, a kind person from the restaurant apologized and offered me a drink while trying to find the receptionist. Upon the latter's arrival, he told me, unapologetically, everything would end by ten. He couldn't care less; he was packing up some things in a box and was on his way out.
Disliked: Breakfast at Gerbersmühle is just bland and served in the, somewhat dark, bar area where, during my two days stay, the heating was on low; (zero temperature outside). The restaurant with a nicer park/river view is set up for dinner yet off limits for breakfast. Optimizing the guests' experience is not a priority at Gerbersm¨hle. The only nice surprise was the kindness and professionalism of the lady managing and serving breakfast.At checkout, when I was prompted whether "everything had been in order," I "confirmed" but added that the hotel did not live up to my expectations. The receptionist did not inquire any further, just added "that there was nothing she could do about that" - which was probably true.Gerbermühle is very overpriced and, above all, soulless. In terms of hospitality, there are tens of better places in the city; do not stop off here.