Hotel-Gasthaus Goldener Engel

A great stay. We arrives...

Liked: Authentic and charming hotel.
Disliked: -

And the dog came too.

Liked: Great location in town, room was spacious and had a nice balcony. Breakfast was typical German fare, plenty of it and a good selection. We didn’t eat lunch or evening meal at the hotel although it did look nice.The dog ……. He travel with us and we always choose dogs welcome (sometimes they are tolerated, to get your business). Dogs are not allowed in the dining room ( we knew that before we went so no surprise there), however staff accommodate us by moving our breakfast setting onto the terrace outside, so we didn’t have to leave him in the room. On our second day it was Corpus Christy, so not only was the town up and about early (and church bells ringing) , it wouldn’t have been appropriate for us to be munching breakfast whilst this special town event was taking place just outside the hotel, but the staff did not bat an eye and said that the dog could sit under the breakfast table due to the circumstances
Disliked: Nothing

Charming hotel with an excellent...

Liked: The hotel is charming. It is an old German style construction and the decor matches the period. The breakfast is very good and the restaurant is one of the best in the area. There is also ample parking.
Disliked: There was nothing that I did not like.

Authentic Schwarzwald Hotel with modern...

Liked: Very modern rooms. Great staff

Exceptional

bad bad bad

Disliked: Extremely Disappointed – Double Charged and Ignored!We stayed for two nights at Hotel Goldener Engel after fully prepaying through Booking.com. I had received both a confirmation and a receipt well in advance. However, on the morning of April 16th, as we were checking out early to catch our flight, the hotel refused to let us leave unless we paid again – despite me showing proof of payment.Under pressure and with no choice, I was forced to pay over €900 a second time using two credit cards. Since then, I’ve been trying relentlessly to get my money back. Although the hotel admitted we were charged twice, I’ve sent countless emails to both Booking.com and the hotel with no proper response.This experience completely ruined the end of our holiday in the Black Forest. I am shocked by the lack of accountability and customer care. I expected far better from Booking.com and will seriously reconsider using the platform again.

Excellent authentic hotel and restaurant

Liked: Great room. Very nice restaurant. Friendly staff.

Superb

Liked: The room was good, and Breakfast was Good. There is also a supermarket available within 500 meters. Not very far from Freiburg town.

A great meal in the...

Liked: The food and the staff