Hotel Express Newcastle Gateshead

The staff were outstanding

Liked: Lovely breakfast the staff went above and beyond sorting out the en suite for my mum
Disliked: The toilet door outside my room didn't have a lock and it could of been a little bit cleaner

Pleasant

Liked: Not a lot
Disliked: Needs a refurbishment. Staff could be more communicative

Would definitely not return ,...

Liked: Staff
Disliked: Poor location ,desperate need of refurbishment, bathroom upgrade , pillow upgrade

Bad

England Vs USA stopover

Liked: It was close to the Metro Interchange. The breakfast was also lovely
Disliked: The noise from other guests in the hotel and the leak in the bathroom from the sink. I tried to tell the staff on check out but couldn't find anyone.

Cheap enough to serve a...

Liked: Location was cheap to get to Stadium. Breakfast was decent enough, however no choices. Staff were extremely helpful and the best part of the hotel.
Disliked: The hotel itself is just grubby and rundown. It was clean enough, but possibly not enough attention to detail as there were still hairs and fingernails left behind. The fixtures and fittings are falling apart, if they are present at all, and furniture broken, bed not comfortable. The area is rundown, and there are unfavourable characters hanging around. I didn’t feel safe enough to walk around at night, so got Ubers. Didn’t feel secure connecting to the free WiFi as no WiFi matched the correct name so raised alarm bells.

Do not stay here

Liked: Very little. Reasonably ok for convenience to Newcastle
Disliked: Various health and safety violations. No emergency signage on back of bedroom doors. All internal fire doors wedged or propped open. Room stank of cigarettes. Only a few sockets work. No hot water in the evening.

Good

1 star

Liked: The Bed And The Car Park
Disliked: The road nosies from outside the bedroom window . The windows were single glazed The Room Walls were stained old radiators pipes were showing through the carpet so had to be careful going on the other side of the bed The shared bathroom as it was blocked