Hotel Expo Frankfurt City Centre

Bad

Very good

Superb

What you would expect for...

Liked: The location is good: easily accessible from the airport (20 min by train), central only 5 min walk from the cathedral and major shopping street.
Disliked: The staff could have been more welcoming. The hotel looks more rundown than presented in the pictures. In our room for example, the bathroom door was not closing. The room was very dusty and because of that I couldn't sleep well. Last thing, there was no bath mat in the bathroom.

Poor hotel good location

Liked: Location is great
Disliked: The staff not responses to our needs

Mould Smell in Room

Liked: The room that I was given (53) smelt like mould. I spoke with the lady at the reception but there were no other rooms available. They offered me another room at a property several kilometres away. I decided to stay in the room so I wouldn't be in a completely different part of the city. The problem has obviously existed for some time because there is one of those devices in the bathroom that automatically sprays deodorizer, but that device was also broken so it provided no relief.

Exceptional

Pleasant

Exceptional