Scary, but hotel was okay

Liked: Decent hotel, not worth it with homeless
Disliked: Not worth it, save your money and stay away from tenderloin. Might as well just stay way from san fran in total

Good

Could be better

Liked: Nice clean rooms with cute aesthetics
Disliked: Windows and walls provide little to no protection from outdoor sounds and phones kept beeping every 5 minutes

Great stay

Liked: Room space service
Disliked: Cold

Very good

Liked: very clean
Disliked: location and no parking

Liked: I love this place. New updated rooms, with nice shower and comfortable bedding. Staff is cool and the interior is a fun and funky modern look. Its Polk Street location is close to Civic Center and BART. Coffee service downstairs. Secured at night.
Disliked: It sits on the edge of the Tenderloin, which is safe, but gritty. Myself, I like the grit of a great city, but it might be off-putting to some.

Exceptional

Liked: Room was super clean
Disliked: the location, the block in the middle is full of homeless

Rat infested.

Liked: Not much, honestly. Housekeeping opened my door without knocking twice while I there. There was a rat in my room. It was disgusting. The front desk staff wasn't friendly.
Disliked: Housekeeping opened my door without knocking twice. The room had a rat that ran across the room serval times. It disgusted me.