Pleasant

Modern clean hotel. Small rooms....

Liked: Clean, modern hotel. Central location.
Disliked: Should have done my research beforehand - this hotel is located in Tenderloin which is one of the worst areas in San Francisco. You are right in the heart of homeless/drug city and cannot avoid the colossal amounts of homeless people on all of the surrounding streets. We did walk through the area to get to other places and were never bothered by anyone but it is rather intimidating with crazy/drugged up people shouting and screaming. The hotel room was also extremely small. Just about enough room to set our 2 suitcases on the floor - no wardrobes or drawers.

Good

Liked: Modern room and hotel facilities. Modern appliances and free Nespresso coffee. Biscuits and bottled water are offered for each day of the accommodation. The hotel is really close to the city center.
Disliked: The room was small and there was a lot of noise from the road. The staff was not really willing to provide information and assistance in organizing our visit to the city. The location of the hotel is really close to the city center however there are many homeless and drug users in the surrounding area. We used to get a taxi when returning to the hotel at night.

Okay

Hotel Epik 1st Timer

Liked: The staff was very nice & explained things. Although the room was extra tiny it was very clean.The hotel is very modern beautiful just in the way wrong part of town.
Disliked: The surroundings were terrible! For a beautiful boutique hotel, outside was tent city. The homeless population has basically taken the entire blocks around the hotel. Needles on the ground. All night you can hear the homeless fighting & screaming.I luckily didn't need the tablet they provided in the room cause it didn't work well.

Good

Exceptional

Liked: Funky, very clean and enjoyed the extras such as water, coffee and snacks.
Disliked: There is a huge issue with homeless people in S F which we were not aware of so initially it was a shock to see so many around the area and some areas are worse than others. Just be aware.

disappointing

Disliked: very rude reception staff at night who said is the manager she refused to talk or deal with customers and started swearing

I enjoyed my stay.

Liked: I liked how the staff was able to pick up my calls and answer all my questions. I was able to check in sooner without any problems. Overall, I enjoyed my stay.