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AustraliaHotel Elena Guest Reviews
Overall Average Score:
Good (3.55 out of 5)
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P Sun, 6 July 2025
I cant sleep, noisy, clients...
Liked: Everything
Disliked: Noisy, it kills everything
Jose Mon, 16 June 2025
Exceptional
Jesus Tue, 10 June 2025
it was ok
Liked: location is excelent to visit the zocalo and cathedral
Disliked: the hotel is old and not well kept. too much light filters in to the room. leaky faucets and messed up floors
Miguel Mon, 9 June 2025
Passable
Csrlos Fri, 30 May 2025
Puebla Mexico I shall return...
Liked: Awesome, and amazing property good value
Disliked: The location, the staff, The check in processing. Everything was 100%. Perfect. I’ll come back here anytime in the future.
Csrlos Fri, 30 May 2025
The, Pearl of Puebla Mexico
Liked: Excellent property had a very beautiful time for 4 days !
Disliked: The architecture
Anonymous Sat, 24 May 2025
Cheapest place we have atayed...
Liked: Value for money was outstanding. Location was great
Disliked: Was a bit noisey one night due to a party over the road
Chaimaa Wed, 30 April 2025
Not a great experience
Liked: Location
Disliked: No parking at property, à valet takes the car to a parking lot nearby, and from what I understood there’s no car service after 11pmThe rooms had patio windows so no air running really. Window open or close we hear everything going on in the hôtel so quite noisy to have a good night sleep.The toilet smelled so bad even with the door closed I could still smell the smell of sewers
Bravo Fri, 18 April 2025
Fair but not great
Liked: Location
Disliked: Clean service
Debra Sun, 6 April 2025
Beautiful little hotel conveniently located,...
Liked: Great Location. Pretty building, very clean.
Disliked: Shower leaked first afternoon and no hot water. I asked to change rooms that evening and was told "it wasn't possible" until the next day. They gave me a sheet to mop up the floor. It was too much of a hassle for us to repack and deal with the steep winding stairs again, so we just stayed put. They did fix the shower from leaking next day but still no hot water. No English spoken, so difficult to deal with the front desk over these issues. Bruised old apples and stale rolls served at "continental" breakfast. No milk or cream for coffee. Steep winding stairs to our room on the 3rd floor--very tough with suitcases.
